National Floating Leasing Consultant

brookfield; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Brookfield is seeking a National Floating Leasing Consultant to support leasing across multiple multifamily communities. The role travels up to 75% to cover onsite teams, manage leads, conduct tours, and close leases, ensuring a seamless leasing process from inquiry to move-in.

The ideal candidate is adaptable, self-motivated, sales-driven, and quick to learn new communities, markets, and leasing strategies. Reporting to Leasing leadership within Marketing.

Responsibilities

• Deliver exceptional service to prospects and residents across multiple communities.
• Build rapport with prospects and residents by understanding their needs.
• Guide prospects through the leasing experience from inquiry to move-in.
• Respond promptly to inbound inquiries via calls, email, chat, or text.
• Maintain a professional image of each community and represent the organization.

Skills

Customer service

Sales skills

CRM management

Communication

Tools

CRM IQ

Yardi

Job description

Location

The Merc - 1800 Main Street

Business

We know that a \"one-size-fits-all\" approach doesn't work when it comes to residential living. That's why our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Position Summary

The National Floating Leasing Consultant is a highly customer-focused sales professional who supports leasing performance across multiple multifamily communities within an assigned market. This role travels up to 75% of the time to provide flexible leasing coverage, strengthen prospect engagement, support occupancy and revenue goals, and deliver consistent, high-quality customer experience across communities.

Reporting to the Director of Leasing and/or Area Leasing Managers within the Marketing department, the Floating Leasing Consultant partners closely with onsite teams to manage leads, conduct tours, close leases, and execute the leasing process from initial inquiry through move-in. The ideal candidate is adaptable, self-motivated, sales-driven, and comfortable quickly learning new communities, markets, teams, and leasing strategies.

Essential Job Functions

1. 1. Customer Service: 30%
   • Deliver exceptional service to prospects and residents across multiple communities, creating a welcoming and memorable customer experience.
   • Build rapport with prospects and residents by understanding their needs, preferences, and housing requirements.
   • Guide prospects through the leasing experience, making the apartment search, application, and move-in process simple and efficient.
   • Serve as a knowledgeable point of contact throughout the application, screening, leasing, and move-in process.
   • Respond promptly and professionally to inbound calls, emails, chats, texts, and other prospect inquiries.
   • Follow up consistently with prospects following inquiries, tours, applications, and other leasing interactions.
   • Maintain a professional and positive image of each community while representing the organization.
   • Adjust quickly to the unique needs, processes, amenities, and customer demographics of each assigned community.
   • Provide flexible coverage for onsite leasing teams during staffing gaps, high-volume periods, employee absences, or other business needs.
   • Maintain a flexible schedule, including evenings and weekends, based on business needs and community traffic.
2. 2. Sales & Leasing: 40%
   • Generate new leases by effectively communicating the features, benefits, amenities, services, and lifestyle offered by each assigned community.
   • Conduct engaging, informative, and personalized property and apartment tours that convert prospects into applicants and residents.
   • Apply effective sales and closing techniques to overcome objections and secure commitments.
   • Identify prospect needs and match prospects with available apartment homes, floor plans, pricing, and community amenities.
   • Create urgency and excitement around available apartment homes, pricing, promotions, and community offerings.
   • Maintain strong knowledge of assigned communities, apartment availability, rental rates, concessions, amenities, and competitive positioning.
   • Research and maintain knowledge of relevant neighborhoods, employers, transportation options, schools, attractions, and other local factors that influence apartment shopping decisions.
   • Monitor competitive properties, rental rates, promotions, and market conditions to support effective sales conversations.
   • Collaborate with onsite teams and Area Leasing Managers to develop and execute strategies to improve occupancy, conversion, and leasing velocity.
   • Work toward and achieve individual and community leasing goals, including occupancy, conversion, closing ratio, and rent growth objectives.
   • Proactively identify opportunities to improve lead conversion and prospect engagement.
   • Represent the organization professionally when traveling between communities and working with different onsite teams.
   • Support lease-up, stabilization, high-vacancy, or other communities requiring additional leasing resources.
   • Encourage qualified prospects to submit applications and complete the leasing process.
   • Complete leasing p
3. 3. Leasing Administration & CRM Management: 20%
   • Actively manage the leasing process from initial lead through application, lease execution, and move-in.
   • Monitor, respond to, and follow up on inbound leads using the designated Customer Relationship Management (CRM) system. (CRMIQ/Yardi)
   • Complete CRM tasks, follow-ups, and activity documentation within established service-level expectations.
   • Maintain accurate and timely records of prospect interactions, tours, applications, follow-ups, and leasing activity.
   • Run applications, communicate screening results, prepare and send leases, and collect required documentation in accordance with established policies and procedures.
   • Complete leasing p