National Director - Patient Access

Amgen; Thousand Oaks (CA); On-site; USD 206,734 - 279,699; Full time

Benefits offered by this job

Comprehensive benefits package

Discretionary annual bonus program

Stock-based long-term incentives

Flexible work models

Job summary

Amgen is seeking a National Director - Patient Access, responsible for leading the end-to-end strategy for patient access. This includes overseeing field-based teams and ensuring compliance with access processes.

The ideal candidate will have significant experience in Access and Reimbursement, with a Doctorate degree or equivalent experience. A comprehensive benefits package and competitive salary range of USD 206,734.45 to 279,699.55 are offered.

Qualifications

• 4 years of Access and Reimbursement experience with a Doctorate.
• 7 years of experience with a Master’s degree.
• 9 years of experience with a Bachelor's degree.
• 12 years of experience in biopharmaceuticals, with 6 in leadership.

Responsibilities

• Orchestrate the strategy and execution of patient access.
• Drive the national patient access strategy across specialty medications.
• Maintain oversight of all patient services KPIs.

Skills

Leadership

Communication

Project Management

Analytical Capabilities

Education

Doctorate degree in relevant field

Master’s degree in Health Administration or related field

Bachelor’s degree in relevant field

Job description

National Director - Patient Access

The Director, Patient Access & Services, is a key leadership role responsible for orchestrating the end-to-end strategy and execution of Amgen’s patient access. This leader provides comprehensive direction for field-based access and services teams, strategic vendor partnerships, and cross-functional alignment with internal stakeholders, including Commercial, Patient Services, Trade & Distribution, Market Access, and Sales. The role serves as a critical connector across Brand Market Access and Patient Services to ensure uninterrupted patient access to therapy, optimal provider experience, and compliance with access and reimbursement processes.

Responsibilities

Team Leadership & Talent Development

• Foster a culture of accountability, excellence, and inclusivity.
• Oversee hiring, onboarding, training, performance management, and succession planning.
• Ensure competencies in field-based reimbursement, buy-and-bill, patient onboarding, case management, and strategic account leadership.

Patient Access Strategy & Execution

• Drive the national patient access strategy across specialty medications.
• Align and oversee operations in partnership with cross-functional stakeholders.
• Ensure rapid and seamless patient onboarding, benefit verification, prior authorization support, denials/appeals resolution, and affordability assistance.

Cross-Functional Collaboration

• Partner with Brand Planning, Sales, Medical Affairs, and Trade to ensure aligned communication and tactical coordination.
• Serve as the Lead representing access priorities in brand planning and execution.
• Align with Field Sales leadership to streamline pull-through initiatives and provide insights to optimize provider engagement.

Reporting & Operations Oversight

• Maintain oversight of all patient services KPIs, including speed-to-therapy, time-to-fill, adherence, and hub/SP operational metrics.
• Report on trends in reimbursement, provider readiness, patient adjudication status, and impact of open enrollment efforts.
• Provide insights and recommendations to senior leadership based on real-time field data, vendor performance, and operational risks.

What we expect of you

Qualifications that qualify a professional for this role are:

Basic Qualifications

• Doctorate degree and 4 years of Access and Reimbursement experience
• or Master’s degree and 7 years of Access and Reimbursement experience
• or Bachelor’s degree and 9 years of Access and Reimbursement experience

Preferred Qualifications

• MBA or advanced degree preferred in Health Administration, Public Health, Business, or related field.
• 12 years of progressive experience in biopharmaceuticals, with 6 years in leadership roles across Patient Services, Market Access, or Field Reimbursement.
• Minimum 8 years of experience supporting infused or ultra-rare/orphan therapies.
• Demonstrated success in leading cross-functional teams, external vendor management, and field-based access initiatives.
• Deep understanding of provider billing, buy-and-bill reimbursement models, patient affordability programs, and access technologies.
• Proven experience influencing access strategies across the commercial and medical landscape.
• Excellent communication, stakeholder alignment, project management, and analytical capabilities.
• Travel up to 50–70%, including site/vendor visits, national meetings, and field ride-alongs.

What you can expect of us

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills, experience, and qualifications.

• A comprehensive employee benefits package, including a retirement and savings plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.

Salary Range

USD 206,734.45 – 279,699.55

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.