National Design Studio Manager

interiorlogicgroup; Scottsdale (AZ); Hybrid; USD 130,000 - 190,000; Full time

Job summary

Interior Logic Group is seeking a National Design Studio Manager to lead strategic alignment and operational excellence for Taylor Morrison across multiple divisions. You will partner with the National Design Studio and Model Merchandising teams, guiding Design Studio Managers at locations including Phoenix, Las Vegas, and Raleigh‑Durham to standardize processes and drive guest satisfaction.

You will oversee performance metrics, staffing decisions, and ongoing education, ensuring efficient

Responsibilities

• Strategic Partnership & Business Alignment: Serve as a strategic partner to Taylor Morrison's National Design Studio and Model Merchandising team.
• Strategic Partnership & Business Alignment: Align ILG operational and back-office processes with Taylor Morrison requirements and best practices.
• Strategic Partnership & Business Alignment: Support Taylor Morrison national product initiatives and market rollouts across all ILG divisions.
• Strategic Partnership & Business Alignment: Provide regular business reviews and performance updates to Taylor Morrison and ILG leadership.
• Leadership & Oversight of Design Studio Managers: Provide active leadership, mentorship, and dotted-line oversight to Design Studio Managers.
• Leadership & Oversight of Design Studio Managers: Conduct monthly one-on-one meetings to review performance and staffing needs.
• Leadership & Oversight of Design Studio Managers: Establish clear performance expectations and accountability.
• Leadership & Oversight of Design Studio Managers: Facilitate staff development and succession planning.
• Operational Excellence & Process Standardization: Streamline ILG processes to align with Taylor Morrison design studio operations.
• Operational Excellence & Process Standardization: Develop standardized procedures, tools, and workflows across all studios.
• Operational Excellence & Process Standardization: Maintain and optimize design studio tracking systems and reporting platforms.
• Operational Excellence & Process Standardization: Ensure compliance with service levels, deadlines, and scope of services.
• Metrics, Performance & Reporting: Develop and manage dashboards for company and Taylor Morrison visibility.
• Metrics, Performance & Reporting: Track builder survey scores, design studio sales performance, and KPIs.
• Metrics, Performance & Reporting: Monitor buyer appointments, community activity, and staffing alignment with volume.
• Metrics, Performance & Reporting: Prepare status reports and performance updates for contractual commitments.
• Vendor Management & Training Coordination: Maintain communication with Taylor Morrison purchasing leadership.
• Vendor Management & Training Coordination: Coordinate with vendors to support product launches, training, and initiatives.
• Vendor Management & Training Coordination: Develop training materials and resources for consistent execution.
• Strategic Projects & Model Home Management: Lead major design studio initiatives, remodels, and expansions.
• Strategic Projects & Model Home Management: Oversee studio layout, merchandising, and readiness for new locations.
• Strategic Projects & Model Home Management: Manage model home operations and related programs.
• Strategic Projects & Model Home Management: Collaborate across field ops, sales, purchasing, and construction on initiatives.
• Cross-Functional Collaboration: Partner with Sales, Account Management, Purchasing, Technology, and Operations teams.

Job description

Looking to build your career and design your future? You have come to the right place.

Position Summary

The National Design Studio Manager leads the strategic alignment and operational excellence of Interior Logic Group's Design Studios serving Taylor Morrison across multiple divisions. This role functions as a business partner to Taylor Morrison's National Design Studio and Model Merchandising team, providing active leadership to Design Studio Managers at all locations, including Phoenix, Las Vegas, Raleigh-Durham, and future expansion opportunities.The role ensures consistent execution of Taylor Morrison expectations, standardizes operations and performance metrics across ILG divisions, and supports national initiatives while upholding a commitment to operational efficiency, customer satisfaction, and the homebuyer experience.

Essential Job Functions

Strategic Partnership & Business Alignment

• Serve as a strategic business partner to Taylor Morrison's National Design Studio and Model Merchandising team.
• Represent ILG and actively participate in the Taylor Morrison National Design Council and other key strategic meetings and forums.
• Align ILG operational and back-office processes with Taylor Morrison requirements, expectations, and established best practices.
• Support Taylor Morrison national product initiatives, programs, and market rollouts across all ILG divisions.
• Provide regular business reviews and performance updates to Taylor Morrison and ILG leadership.

Leadership & Oversight of Design Studio Managers

• Provide active leadership, mentorship, and dotted-line oversight to Design Studio Managers supporting Taylor Morrison in Phoenix, Las Vegas, Raleigh-Durham, and future locations.
• Conduct monthly one‑on‑one meetings with each Design Studio Manager and/or Designer to review performance, operational challenges, staffing needs, and opportunities for continuous improvement.
• Establish clear performance expectations and hold Design Studio Managers and Designers accountable for operational metrics, customer satisfaction, team performance, and alignment with Taylor Morrison expectations.
• Provide input and recommendations related to staffing, performance management, succession planning, and professional development.
• Facilitate peer learning and best‑practice sharing across Taylor Morrison Design Studio locations.

Operational Excellence & Process Standardization

• Streamline and standardize ILG business processes to align with Taylor Morrison Design Studio operations.
• Develop and implement consistent operational procedures, tools, and workflows across all Taylor Morrison Design Studios.
• Maintain and optimize Design Studio tracking systems, including DC Tracker, online scheduling, and reporting platforms.
• Oversee compliance with agreed‑upon service levels, deadlines, and scope of services.

Metrics, Performance & Reporting

• Champion top performance at individual locations and identify areas of opportunity for improvement.
• Develop and manage comprehensive reporting dashboards for both company and Taylor Morrison visibility.
• Track and report on builder survey scores, Auros progress, Design Studio sales performance, conversion metrics, operational KPIs, and other defined measures.
• Monitor buyer appointment schedules, community activity, and forecasting to ensure staffing and Design Studio capacity align with Taylor Morrison volume expectations.
• Prepare recurring status reports, business reviews, and performance updates as required by contractual commitments and internal business needs.

Vendor Management & Training Coordination

• Maintain consistent communication and connectivity with Taylor Morrison division purchasing leadership.
• Coordinate with Taylor Morrison key vendors and internal ILG teams to support product launches, training, and Design Studio initiatives.
• Support ongoing education related to product knowledge, applications, systems, Design Studio processes, and Taylor Morrison program expectations.
• Develop, maintain, and distribute training materials, reference tools, and other resources to support consistent execution across all Taylor Morrison Design Studios.

Strategic Projects & Model Home Management

• Lead major Design Studio initiatives, including Design Studio remodels and renovations, such as the Phoenix Design Studio rebuild, as well as planning for expansion locations.
• Oversee Design Studio layout, product selection, merchandising, operational flow, and readiness for new locations and remodels.
• Manage Taylor Morrison Model Home operations at each division and ensure delivery meets Taylor Morrison expectations.
• Support special projects, including national and division‑level builder programs, product launches, merchandising initiatives, and builder‑specific programs.
• Work collaboratively with field operations, sales, purchasing, and construction teams on Design Studio and Model Home initiatives.

Cross‑Functional Collaboration

• Partner with Sales, Account Management, Purchasing, Technology, and Operations te