National Deployment: Multi-Unit Operations Leader

WHSmith North America; Orlando (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

WHSmith North America seeks a Multi-Unit Manager Designate to provide temporary operational leadership across properties nationwide. This role supports openings, acquisitions, and transformations while safeguarding standards, performance, and customer experience.

Expect extensive travel (up to 75%) across North America, with focus on stabilizing teams, driving profitability, and delivering results during leadership vacancies and major projects.

Qualifications

• Bachelor’s degree in Business, Management, Hospitality, Retail Operations, or related field.
• 5–8 years of progressive leadership experience in retail or high-volume environments.
• Proven multi-unit leadership with accountability for sales, profitability and people leadership.
• Experience leading training, coaching, and large-scale initiatives.
• Expertise in labor management, inventory control, and compliance.
• Ability to travel up to 75% across North America.
• Flexibility to work evenings, weekends, holidays, and extended field assignments.

Responsibilities

• Assume full operational leadership of assigned properties during leadership vacancies and strategic deployments.
• Lead delivery of sales, profit, payroll, and operating expense targets with clear execution plans.
• Recruit, coach, and inspire high-performing leadership teams with an inclusive culture.
• Ensure execution of all operational standards, inventory management, and asset protection.
• Drive stabilization in underperforming properties and develop corrective action plans.
• Collaborate with Field Operations, Central Operations, Finance, People, and other teams to resolve challenges.
• Deploy across multiple markets and formats, providing leadership during vacancies and peak periods.

Skills

Leadership

Strategic thinking

People management

Travel readiness

Data analysis

Operational excellence

Education

Bachelor's degree in Business/Management/related field

Tools

Microsoft Office

LMS

Operational reporting tools

Job description

WHSmith North America seeks a Multi-Unit Manager Designate to provide temporary operational leadership across properties nationwide. This role supports openings, acquisitions, and transformations while safeguarding standards, performance, and customer experience.

Expect extensive travel (up to 75%) across North America, with focus on stabilizing teams, driving profitability, and delivering results during leadership vacancies and major projects.