National Accounts Performance & SLA Coordinator

DuraServ; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision, 401K

Life insurance & disability

Job summary

DuraServ is seeking a Portfolio Specialist to manage the work order lifecycle for national accounts, enforce SLAs and KPIs, and serve as the operational link between branches, subcontractors, and enterprise customers.

In this office-based role with no travel, you will oversee proposal generation, quoting accuracy in Microsoft Dynamics, and weekly to monthly performance reviews with the Portfolio Manager to drive continuous improvement and customer satisfaction.

Qualifications

• 3+ years of experience in a customer service, operations coordination, or national account support role.
• Ability to manage multiple accounts or work streams with precision and urgency.
• Advanced proficiency with Microsoft Office 365 - Excel, Outlook, Word, and Teams.
• Strong written and verbal communication across internal and external audiences.

Responsibilities

• Act as the primary point of contact between local branches, subcontractors, and national account customers.
• Understand, manage, and enforce customer SLAs, KPIs across the team.
• Manage multiple tasks for various national accounts simultaneously.
• Assist the Portfolio Manager in conducting weekly, bi-weekly, and monthly customer touchpoint meetings.

Skills

Organizational

SLA/KPI management

Communication

Multitasking

Office 365 proficiency

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Microsoft Office 365

Microsoft Dynamics

Job description

DuraServ is seeking a Portfolio Specialist to manage the work order lifecycle for national accounts, enforce SLAs and KPIs, and serve as the operational link between branches, subcontractors, and enterprise customers.

In this office-based role with no travel, you will oversee proposal generation, quoting accuracy in Microsoft Dynamics, and weekly to monthly performance reviews with the Portfolio Manager to drive continuous improvement and customer satisfaction.