National Accounts Lead Director, Clinical Program Consultant (CPC)

CVS Health; Tennessee; Hybrid; USD 100,000 - 232,000; Full time

Job summary

CVS Health is seeking a National Accounts Lead Director, Clinical Program Consultant (CPC) to partner with field teams and senior stakeholders. You will review clinical data, assess program effectiveness, identify cost drivers, and recommend actions to improve health outcomes for customer populations.

In this leadership role, you will supervise a team of Clinical Program Consultants, set priorities, coach staff, and collaborate with Aetna account teams to tailor cost‑management strategies.

Qualifications

• 7+ years experience in healthcare industry, well-being, healthcare consulting, client reporting and analytics, clinical operations and business management.
• Minimum 7+ years of diverse clinical and well-being experience.
• Ability to lead and collaborate across teams.
• Prior experience managing and/or leading teams.

Responsibilities

• Lead a team of approximately 7-8 Clinical Program Consultants.
• Provide day-to-day oversight of the customer-facing work that the team provides.
• Set priorities for that work, ensuring resources align with Field partners' needs.
• Collaborate with Field leaders to support retention and growth objectives.
• Provide coaching and development to maximize team potential.
• Engage with customers in a strategic advisory role when needed.
• Collaborate with Aetna National Accounts Field Sales and Service to identify benefits from clinical programs.
• Evaluate medical, pharmacy, behavioral health, and disability trend drivers and propose improvements.
• Consult with clients on trends and tailor cost management strategies.
• Aim to maximize clinical and financial outcomes from recommended programs.
• Identify and address program gaps for customers using Aetna programs.
• Manage changing projects and priorities with market dynamics in mind.
• Serve as a key clinical program resource to all Aetna National Accounts.
• Evaluate performance via timely feedback to ensure exceptional service and engagement.

Skills

Healthcare analytics

Team leadership

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

**We are open to qualified candidates located anywhere in the Eastern United States for this remote/hybrid opportunity**

The National Accounts Lead Director, Clinical Program Consultant (CPC) serves as consultative strategic partner who reviews clinical data and trends, helps evaluate clinical program effectiveness and identifies clinical cost drivers. Analyze high-cost claimants and engage with medical directors and clinical resources as needed. Their primary goal is to make recommendations that help to improve the overall health of customer populations. The CPC leader will partner with business owners to optimize the achievement of strategic business objectives, to include profitable growth and improved organization effectiveness.

You will partner with account team to make recommendations for clinical programs that help mitigate medical cost trends and optimize return on investment. Have access to a market-leading analytic platform to support identification of key cost and utilization drivers, including medical and behavioral conditions in your population.

Responsibilities include but not limited to:

• The Lead Director will lead a team of approximately 7-8 Clinical Program Consultants.
• Provide day-to-day oversight of the customer-facing work that the team of Clinical Program Consultants provide.
• Set priorities for that work, ensuring that appropriate resources are aligned to the needs of our Field partners and their customers.
• Effectively collaborate with Field leaders, making certain to understand their business retention and growth objectives and how the work of the CPCs can best support those objectives.
• Provide coaching and development to ensure that each team member is maximizing their potential.
• As needed, work directly with customers in a strategic advisory role.
• Collaborates with Aetna National Accounts Field Sales and Service staff to identify customers who may best benefit from Aetna's medical, dental, pharmacy, behavioral health, and disability clinical management programs.
• Proactively evaluates and analyzes medical, pharmacy, behavioral health, and disability trend drivers and proposes clinical programs and/or improvements to effectively manage these trends for their book of business.
• In collaboration with existing Aetna account teams, consults with clients on trends identified within their employee base and works to tailor the most effective cost management strategy possible.
• Seeks to maximize clinical and financial outcomes for customers from the clinical programs and/or improvements recommended.
• Identifies and helps rectify clinical program gaps at customers who are utilizing Aetna clinical management programs to ensure best in class clinical management of members.
• Manages to completion a variety of ever-changing projects and priorities during the course of the year; effectively mitigates negative outcomes that may arise due the ever changing dynamics of the market and competitive landscape.
• Serves as a key resource on all clinical programs to all Aetna National Accounts.
• Evaluate performance through regular, timely feedback to ensure delivery of exceptional services and engagement, motivation and team development.

Required Qualifications:

• 7+ years experience in healthcare industry, well-being, healthcare consulting, client reporting and analytics, clinical operations and business management.
• Minimum 7+ years of diverse clinical and well-being experience.
• Ability to lead and collaborate across teams.
• Prior experience managing and/or leading teams.

Preferred Qualifications:

Un-restricted RN/ LCSW license.

Education:

Bachelor's degree or equivalent work experience.

Pay Range

The typical pay range for this role is:

• $100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.