National Accounts Coordinator

Mesa Energy Systems, Inc.; Irvine (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading HVAC service provider is seeking a National Accounts Coordinator in California. This role involves managing service calls, training, and ensuring timely quotes and communication with customers. Candidates should have strong communication skills and at least 3 years of experience in a team environment. A competitive hourly wage of $27 - $33 with benefits is offered.

Benefits

Medical, dental, and vision coverage

401(k) Savings Plan

Employee assistance program

Qualifications

• 3+ years’ experience working in a team environment.

Responsibilities

• Provide assistance and training as necessary.
• Log calls for history and transfer information.
• Follow up on all service calls and ensure completion.
• Quote additional work and submit timely.
• Notify service provider upon authorization.
• Monitor data to proactively respond to issues.

Skills

Effective oral & written communication skills

Ability to organize and plan daily responsibilities

Education

High School Diploma or equivalent experience

Job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

Job Title: National Accounts Coordinator

Principal Duties and Responsibilities:

• Knowledge and navigation through all Mesa operating systems to provide assistance and training as necessary.
• Log calls for history and transfer information through our network to the appropriate service provider/local branches.
• Follow up on all calls, striving to complete every call in a timely manner, meeting or exceeding customers\' timelines.
• Quote additional work created by our service technicians and submit these quotes in the appropriate form in a timely manner to the respective customers accordingly.
• Upon authorization, notify the appropriate service provider and follow up to ensure the timely completion of all approved work.
• Ensure proper supporting documents are provided when submitting additional work quotes and invoicing packages.
• Monitor all data to respond to situations before the customer calls us proactively.
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our National Account customers and as a fellow member of the National Accounts team.
• Maintain ownership of each project/service call from start to finish, ensuring timely handling of the project in every phase, including, but not limited to, timely service call initiation, timely quotation of additional work, timely invoicing, and clear communication with all involved parties on the progress of the ongoing project/service call.
• Responsible for all quotes and quote compliance as per NA customer requirements.
• First responder and communicator with the Customer for all support-related issues.
• Oversight of setting up new national accounts in Coins
• Oversight to ensure correct national accounts billing for all respective Mesa accounts.
• Ensure all new national accounts, labor rates, and special instructions are completed.
• Oversee “Roll Out” training for every office to ensure proper flow; be hands-on in each branch as needed.
• Ensure all respective maintenance contracts are correctly set up in Coins and update as required for new rates, revisions, and renewals.
• Responsible for the timely processing of AR, handling/coordinating any escalated issues relating to collecting these accounts.
• Sales support for customers as required.
• Attendance of any customer-related training or meetings required for processes or procedures.
• Ensure reports are completed as required for proper tracking and review.

Job Specifications: (incl. Education requirements, minimal experience, computer skills required, etc.)

• High School Diploma preferred or equivalent experience
• 3+ years’ experience working in a team environment.
• Effective oral & written communication skills
• Ability to organize and plan daily responsibilities effectively.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Compensation Range: $27 - $33 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine

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Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.