National Accounts, Client Services Operations Administrator (Remote)

Rentokil Pest Control North America; Pennsylvania; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated National Accounts, Client Services Operations Administrator. In this remote role, you will manage client inquiries, implement policies, and ensure service excellence. You'll collaborate with teams to resolve issues and enhance client satisfaction while contributing to a mission-driven company focused on protecting lives and the planet. This role offers growth opportunities, competitive pay, and comprehensive benefits from day one. If you're passionate about client service and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Professional Development Programs

Tuition Reimbursement

Health Benefits from Day 1

Retirement Plans with Company Matching

Paid Time Off

Holidays

Qualifications

• 3-5 years of client management experience is required.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage inbound/outbound customer inquiries and ensure satisfaction.
• Collaborate with internal departments to resolve issues.

Skills

Client Management

Communication Skills

Organizational Skills

Project Management

Conflict Resolution

Sales Experience

Detail-Oriented

Multitasking Skills

Strategic Thinking

Leadership

Education

High School Diploma

College Degree (Preferred)

Job description

National Accounts, Client Services Operations Administrator (Remote)

Join to apply for the National Accounts, Client Services Operations Administrator (Remote) role at Rentokil Pest Control North America.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our National Accounts, Client Services Operations Administrators do?

They manage all activities associated with inbound/outbound customer inquiries, develop and implement policies and procedures on the flow of information for assigned clients, establish and maintain performance/service standards, ensure productivity meets or exceeds standards, build industry relations, and provide coaching and mentoring to Client Service Administrators.

Responsibilities Include, But Are Not Limited To:

• Communicating regarding assigned accounts to field teams and subcontractors
• Owning communication of requested process improvements from assigned customers
• Escalating customer issues to appropriate levels within the company
• Resolving client pain points
• Proactively identifying and correcting potential failures before customers notice
• Working schedule may be 40+ hours per week, including weekends as needed
• Building expertise in assigned verticals
• Collaborating with internal departments to resolve complex administrative and service issues to ensure customer satisfaction

What do you need?

• High school diploma or equivalent required
• College degree preferred, but equivalent work experience acceptable
• 3-5 years client management experience
• Experience in sales and billing helpful
• Sense of urgency when dealing with client and partner concerns
• Strategic and innovative thinking skills
• Experience in project management, leadership, customer service, and conflict resolution
• Strong communication skills
• Organizational and multitasking skills
• Detail-oriented and quick learner of new software

Why Choose Us?

A career with Rentokil offers opportunities for growth, high performance rewards, and internal promotions. We provide competitive pay, performance incentives, and comprehensive benefits, including:

• Professional and personal development programs
• Tuition reimbursement
• Health benefits from day 1
• Retirement plans with company matching
• Paid time off and holidays

We are committed to making a difference where our customers live and work. Join us!