National Accounts, Client Services Operations Administrator

The Terminix International Company Limited Partnership; Tennessee; Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

Rentokil North America is seeking a National Accounts, Client Services Operations Administrator to coordinate communications between field teams and subcontractors and to drive service improvements for assigned accounts. You will escalate customer issues as needed, resolve client pain points, and proactively identify potential failures before customers notice.

Expect 40+ hours weekly, with possible weekend work.

Qualifications

• High school diploma or equivalent required.
• College degree preferred but equivalent work experience acceptable; 3–5 years client management experience.
• Experience in sales and billing is helpful.
• Strong written and verbal communication skills.
• Organizational and project management skills.
• Ability to multitask and detail-oriented.
• Ability to learn new business unit software programs as needed.

Responsibilities

• Communicate regarding assigned accounts to field and subcontractors.
• Own the communication of requested process improvements from assigned customers.
• Escalate customers' issues to an appropriate level within the company as needed.
• Resolve customers' pain points of clients.
• Proactively look for failure/potential failure, correcting them before the customers notice.
• Work schedule may be 40+ hours per week and may include working on weekends as needed.
• Build expertise in assigned verticals.
• Collaborate with internal departments, service branches, and technical and operations managers to facilitate resolution of complex administrative and service issues to ensure customer satisfaction.

Skills

Communication

Organizational skills

Project management

Multitasking

Detail-oriented

Strategic thinking

Client management

Sales and billing experience

Learning new software

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to \"protect people, enhance lives, and preserve the planet.\"

What do our National Accounts, Client Services Operations Administrators do?

• Communication regarding assigned accounts to field and our subcontractors
• Owns the communication of requested process improvements from assigned customers
• Escalates customers' issues to an appropriate level within the company as needed
• Resolves customers' pain points of clients
• Proactively looks for failure/potential failure, correcting them before the customers notice
• Work schedule may be 40+ hours per week and may include working on weekends as needed.
• Builds expertise in assigned verticals.
• Collaborates with internal departments, service branches, and technical and operations managers to facilitate the resolution of complex administrative and service issues to ensure customer satisfaction.

What do you need?

• High school diploma or equivalent required
• College degree preferred but equivalent work experience is acceptable 3-5 years client management experience
• Experience working in sales and billing is helpful
• Must have and express a sense of urgency when dealing with client and partner concerns
• Strategic and innovative thinking skills
• Experience in project management, project or peer leadership, customer service, and conflict resolution
• Strong written and verbal communication skills
• Organizational and project management skills
• Ability to multitask
• Detail-oriented
• Ability to learn new business unit software programs as needed

Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.

Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.