National Account Success Specialist

Abbott; Richmond (VA); On-site; USD 43,000 - 85,000; Full time

Job summary

Abbott is seeking a National Account Support Specialist in Richmond, VA. You will develop and maintain client relationships as the primary Abbott liaison, ensuring timely and accurate handling of tasks from internal and external customers.

Responsibilities include training clients on offerings and reporting, monitoring billing and reporting, and identifying opportunities to support client success while balancing multiple projects.

Qualifications

• High School Diploma or GED required.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong verbal, written, and interpersonal communication skills.
• Excellent organizational and time-management abilities; ability to manage competing priorities.
• Self-motivated and able to work independently and meet deadlines.
• Customer-focused mindset with commitment to service excellence.

Responsibilities

• Address client needs with a strong focus on customer service.
• Train clients on system offerings, new releases, and reporting packages.
• Monitor program operations, billing and reporting to ensure alignment with expectations.
• Identify opportunities to better assist clients and support their success.
• Lead and support special projects based on client needs and deadlines.
• Meet productivity, quality, and attendance metrics.
• Assist with additional projects as needed.

Skills

Microsoft Office

Communication skills

Time management

Customer service

Independent work

Education

High School Diploma / GED

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

Abbott is seeking a National Account Support Specialist in Richmond, VA. You will develop and maintain client relationships as the primary Abbott liaison, ensuring timely and accurate handling of tasks from internal and external customers.

Responsibilities include training clients on offerings and reporting, monitoring billing and reporting, and identifying opportunities to support client success while balancing multiple projects.