National Account Coordinator - (FT)

Dal-Tile; Smyrna (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

401(k) company match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile is looking for a National Accounts Coordinator in Smyrna, GA. This vital role supports key customer relationships while leveraging data to drive business performance. Responsibilities include managing customer accounts, analyzing data for insights, and collaborating with sales teams to enhance growth.

The ideal candidate will have a relevant bachelor's degree, 2–4 years of experience, and strong skills in data analysis and report generation. The position offers competitive pay and benefits, including a 401(k) match and employee discounts.

Qualifications

• Bachelor's degree in a related field or equivalent education and/or experience.
• 2–4 years relevant experience or equivalent education and/or experience.
• Experience in sales support preferred.

Responsibilities

• Serve as the primary point of contact for assigned National Account customers.
• Analyze sales, inventory, pricing, and promotional data to identify trends.
• Develop and execute strategic account plans with data insights.
• Prepare reporting and dashboards for internal stakeholders.
• Monitor account performance and inventory health.

Skills

Data analysis

Sales support

Excel proficiency

Communication skills

Problem-solving

Education

Bachelor's degree in a related field

Tools

Power BI

Tableau

Job description

National Accounts Coordinator plays a critical role in supporting key customer relationships while leveraging data to drive business performance and growth. This position combines account management and analytical responsibilities to deliver actionable insights, optimize sales and operational execution, and support strategic decision‑making. The role serves as a key liaison between customers, sales teams, and cross‑functional partners to ensure alignment, efficiency, and continuous improvement across the business.

Location: 5000 Highlands Pkwy, Suite 280 Smyrna, GA 30082 – This role is not remote; In Office M-F 8am-5pm.

Duties and Responsibilities

• Serve as the primary point of contact for assigned National Account customers, providing day‑to‑day support and ensuring strong, collaborative relationships.
• Analyze sales, inventory, pricing, and promotional data to identify trends, risks, and growth opportunities; translate findings into actionable business recommendations.
• Partner with National Accounts leadership and sales teams to develop and execute strategic account plans, leveraging data insights to improve performance and drive growth.
• Prepare and deliver reporting, dashboards, and presentations that clearly communicate performance metrics, business insights, and recommendations to internal stakeholders and customers.
• Support key account initiatives such as line reviews, category planning, pricing analysis, and promotional strategy execution.
• Monitor and assess account performance, inventory health and forecast accuracy, proactively identifying gaps and recommending solutions for continuous improvement.
• Act as a cross‑functional liaison between Sales, Supply Chain, Inventory Management, Credit and other internal teams to resolve issues and ensure seamless execution for assigned accounts.
• Support sales operations and forecasting processes, including demand planning, trend analysis, and business planning activities.
• Evaluate in‑store execution, merchandising effectiveness and product placement, identifying opportunities to improve sell‑through and overall account performance.
• Build, maintain and enhance reporting tools and dashboards (e.g., Excel, Power BI) to streamline data analysis, automate processes and improve decision‑making efficiency.
• Ensure accurate and up‑to‑date customer and account data within internal systems to support operational excellence and reporting accuracy.
• Communicate account expectations, product specifications, pricing and inventory availability to internal and external stakeholders to ensure alignment and execution.
• Continuously identify and implement process improvements and efficiency opportunities across reporting, analytics and account management workflows.
• Provide ongoing analytical and operational support to field sales teams, equipping them with tools, insights and performance tracking to drive results.

Required Experience and Education

• Bachelor's degree in a related field or equivalent education and/or experience.
• 2–4 years relevant experience or equivalent education and/or experience.
• Experience in sales support preferred.

Competencies

• Strong desire to understand the why behind business performance; proactively investigates trends, anomalies, and root causes to uncover meaningful insights.
• Ability to translate complex data into clear, actionable insights that influence strategy, improve performance and support key account decisions.
• Naturally inquisitive with a passion for learning; consistently seeks new ways to improve processes, uncover opportunities and challenge assumptions.
• Excellent ability to connect data points across multiple sources (sales, inventory, pricing, promotions) to identify risks and opportunities and recommend solutions.
• Strong proficiency in Excel and experience with data visualization tools (e.g., Power BI, Tableau); capable of working with large datasets and building efficient reporting solutions.
• Ensures accuracy and consistency in data analysis and reporting; maintains high standards for data quality and reliability.
• Thrives in a fast‑paced environment; takes initiative to explore new ideas, tools and approaches to improve performance and efficiency.
• Excellent communication, problem‑solving and organizational skills.
• Able to multitask, prioritize and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.

Other Pertinent Job Information

• Ability to lift 50 pounds regularly.
• Competitive salary and comprehensive benefits package, including company match on 401(k), employee purchase discount and tuition reimbursement.
• Dal‑Tile is an Equal Opportunity Employer, including disability/veteran commitments and a commitment to an inclusive workplace.
• Active military, transitioning service members and veterans are strongly encouraged to apply.

If you are a data‑driven, customer‑focused professional looking for an opportunity to influence strategy and drive growth, Dal‑Tile invites you to apply.