National Account Coordinator

BELFOR; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid holidays

Paid time off

Job summary

BELFOR Franchise Group is seeking a motivated, entry-level National Account Support Coordinator in Ann Arbor to help coordinate contracted service work between commercial accounts and local franchise owners. The role includes handling setup, invoicing, and billing while delivering excellent customer service.

Responsibilities include reviewing vendor contracts and work orders, creating invoices, and maintaining digital records.

Qualifications

• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Good problem-solving skills.
• Strong computer skills (Excel, Word and Google Suite).
• High school diploma with some college coursework.
• The ability to work in office in Ann Arbor.

Responsibilities

• Coordinate contracted service work between commercial accounts and franchise owners.
• Set up accounts and coordinate service work between vendor and local franchise owner.
• Facilitate invoicing and billing activities.
• Review vendor contracts and work orders.
• Create invoices for the vendor after work is completed.
• Communicate with vendors and franchise owners to ensure excellent service.
• Maintain organized digital records and provide reporting to vendors and management.
• Other duties as assigned.

Skills

Communication

Teamwork

Time management

Problem solving

Computer literacy

Education

High school diploma with some college coursework

Tools

Excel

Word

Google Suite

Job description

BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.

Position Overview

BELFOR Franchise Group, a leading franchisor in the service industry, is searching for a new team member for the National Accounts Support department. This team is responsible for coordinating contracted service work between commercial accounts and the franchise owner, ensuring that the work is completed and to contractual standards. This is an entry level position, and BFG will provide all necessary training.

The National Account Support Coordinator will be the primary contact for the commercial vendor. They will set up the account and coordinate the service work between the vendor and local franchise owner. They will also facilitate all invoicing and billing activities.

Other responsibilities include, but are not limited to:

• Reviewing and understanding the vendor contracts
• Reviewing work orders and service reports
• Creating invoices for the vendor once work is completed
• Communicating via email and phone with both the vendor and franchise owner, providing an excellent customer service experience
• Maintaining an organized system of digital records
• Providing reporting to vendors and management
• Other duties as assigned
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Good problem-solving skills
• Strong computer skills, including Excel, Word and Google Suite
• A high school diploma with some college coursework
• The ability to work in office in Ann Arbor

BELFOR Franchise Group offers a range of benefits to include: Medical, Dental, Vision, Life & Disability, 401k, Paid time off plus much more!

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