National Account Consultant

hmsacareers; Kapolei (HI); Hybrid; USD 70,000 - 95,000; Full time

Job summary

HMSA in Hawaii seeks an Account Manager to align customer goals with HMSA products, manage national accounts and respond to RFI/RFPs with precision. You will promote HMSA offerings and serve as the primary contact for service issues in a hybrid Hawaii-based role.

You will analyze information, educate employer groups on HMSA programs, and collaborate with leadership to drive solutions and customer satisfaction.

Qualifications

• Bachelor's degree and 1 year of related work experience or equivalent combination.
• Excellent verbal and written communication skills.
• Demonstrated outstanding customer service skills.
• Strong planning and organization abilities.
• Strong decision-making and problem analysis skills.
• Basic PowerPoint knowledge.
• Advanced Microsoft Office (Word, Excel, Outlook).
• Active Hawaii license to sell Health, Life and Group Insurance or ability to obtain within 3 months.

Responsibilities

• Use account data and critical thinking to align customer goals with HMSA products and services.
• Achieve membership goals, quotas and minimum activity standards.
• Manage RFI and RFP responses ensuring accuracy and timeliness.
• Promote HMSA products via phone and email with local and mainland contacts.
• Research and analyze information to represent HMSA position on customer issues and negotiate outcomes.
• Primary contact for all account service issues.
• Discuss strategic issues with AMS Leadership and propose solutions.

Skills

Customer service

Planning & organization

Decision making

Problem analysis

Verbal communication

Written communication

PowerPoint

Microsoft Office

Salesforce

Education

Bachelor's degree with 1 year experience or equivalent

Tools

Salesforce

Job description

Performance

• Use account data and critical thinking to effectively marry customer goals and objectives to HMSA's products and services.
• Achieve membership goals, quotas and minimum activity standards
• Manage RFI and RFP responses ensuring accuracy and timeliness
• Promote HMSA's products and services through consistent customer contact via phone and email correspondence with local and mainland contacts
• Research and analyze information to understand HMSA position on specific customer issues and if needed, negotiate acceptable outcomes with customer
• Responsible for being the primary contact for all account service issues
• Discuss strategic issues related to specific accounts with AMS Leadership on a timely basis, offering recommended solutions

Relationships

• Manage national accounts with less than 25 subscribers, providing solutions based on our customers' needs.
• Become a trusted advisor to accounts as well as with the accounts' consultants/brokers
• Develop relationships with groups through resolving issues and providing innovative solutions to group inquiries.
• Educate employer groups on new HMSA programs and industry trends and the impact of these trends on cost and utilization.
• Manage internal and external customer relationships to ensure that employer needs are identified and addressed on a timely basis.
• Work on ancillary product proposals as requested

Analysis

• Evaluate customer's business requirements and propose solutions to meet our customer's needs.
• Understand and identify the strategic vision and objectives within the employer group organizations while aligning HMSA products and services to help meet their business objectives.

Industry knowledge

• Embrace continuous learning of the health care industry and Government regulations as well as HMSA's product offerings, value proposition and internal processes
• Actively maintain an understanding of the drivers and trends within the healthcare industry and HMSA that affect HMSA's employer groups and shape their business and buying decisions.
• Responsible for bringing information about the marketplace, customer needs perspectives, expectations, demands and requests to HMSA.
• Maintain awareness of competitive activities and opportunities. Research and communicate marketing and sales intelligence relating to competition and changes in the marketplace.

Administrative

• Maintain accurate records of all activity and document all interactions via Salesforce.
• Report proposal/sales activity, jeopardy/lost accounts, competition, major issues as needed to the management team.

#LI-Hybrid

1. Bachelor's degree and one (1) year of related work experience; or equivalent combination of education and related experience.
2. Excellent verbal and written communication skills
3. Demonstrated, outstanding customer service skills
4. Demonstrated, strong planning and organization skills
5. Demonstrated, strong decision-making and problem analysis skills
6. Basic working knowledge of Microsoft PowerPoint.
7. Intermediate working knowledge of Microsoft Office Applications. Including but not limited to Word, Excel, and Outlook.
8. Active license with the state of Hawaii Department of Commerce and Consumer Affairs; or pass all four sections of the state licensing examination within three months of hire date.
9. *Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.