NAPA Auto Parts- Store Manager

NAPA Auto Parts-Amtower Auto Supply, Inc.; Elkins (WV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly payroll

Monthly bonus potential

Earned Wage Access (pay today, getPaid

Employee discounts on auto parts

Paid time off and holidays for full‑t回

Medical, vision, and dental health

Job summary

Amtower Auto Supply, Inc. operates NAPA Auto Parts stores and is seeking a Store Manager to lead a team across multiple WV locations. You will drive sales growth, mentor staff, and maintain a culture focused on service excellence and community trust.

The role requires strong leadership, planning, and customer relationship skills, with responsibility for daily operations, inventory, and asset safeguarding at a thriving retail auto parts operation.

Qualifications

• Proven leadership experience in retail or service.
• Strong time management and multitasking abilities.
• Customer-focused with relationship-building skills.
• Valid driver's license required.

Responsibilities

• Lead, develop, and manage the store team to meet sales goals and provide a high-performing, customer-focused culture.
• Deliver exceptional customer service and expand relationships to grow revenue.
• Oversee daily store operations, inventory, safety, and asset protection.

Skills

Leadership

Time management

Multitasking

Customer focus

Relationship building

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Amtower Auto Supply, Inc. has proudly operated NAPA Auto Parts stores since 1970. Headquartered in Bridgeport, WV, we're the local guys — committed to serving our communities with more than just quality auto parts. We believe in creating a workplace where employees are treated like family, not just a number. Today, Amtower Auto Supply, Inc. owns and operates 14 NAPA Auto Parts stores across Northern and North Central West Virginia, continuing our long tradition of service, reliability, and community pride.

Role Overview

The Store Manager leads the team and drives the overall performance of the store. The primary focus is growing sales, achieving sales goals, and building a high performing, customer focused culture. This role oversees employee development, customer relationships, daily operations, and the protection of company assets.

Key Responsibilities

1. Lead, Develop, and Manage the Team

• Provide daily leadership and effectively manage people to maintain a productive, engaged workforce.
• Coach, train, and motivate employees to deliver exceptional customer service and strong sales results.
• Monitor individual and team productivity; set expectations and hold employees accountable.
• Use performance incentives, counseling, and corrective measures when needed.
• Build a positive culture where employees feel supported, informed, and aligned with store goals.
• Take ownership of store sales performance, market penetration, and profitability.
• Ensure customer sales and service needs are met daily and actively work to expand accounts and relationships.
• Lead the team in delivering a superior customer experience that increases repeat business and long term loyalty.
• Engage directly in sales activities, problem solving, and customer interactions to support revenue growth.

3. Customer Relations & Service Excellence

• Build strong customer relationships in the store and over the phone.
• Support customers with sales and service questions to ensure a positive experience.
• Maintain a customer centric environment that reflects NAPA's reputation for quality and reliability.
• Conduct regular visits with the store's top 10 customers to strengthen relationships, understand their needs, identify sales opportunities, and reinforce the store's commitment to exceptional service.

4. Store Operations & Asset Management

• Oversee daily store operations, including inventory management, facility upkeep, and safety.
• Ensure the store, stockroom, delivery vehicles, and outside areas remain clean, organized, and ready for business.
• Manage operational procedures, reporting, and daily paperwork accurately and on time.
• Protect company assets through proper inventory control and adherence to policies.

Qualifications

• High school diploma or equivalent. (Bachelor's Degree preferred)
• Automotive knowledge or willingness to learn.
• Strong leadership, time management, and multitasking abilities.
• Customer focused mindset with passion for relationship building.
• Valid driver's license and reliable transportation.

• Weekly payroll
• Potential for monthly bonus
• Optional Earned Wage Access (work today, get paid tomorrow!)
• Employee discounts on auto parts
• Paid time off and holidays with full time positions
• Medical, vision, and dental health coverage for full time positions

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

NAPA Auto Parts-Amtower Auto Supply, Inc.