NA Client Services Ops & Strategy Lead

PowerToFly; Miami (FL); Hybrid; USD 179,300 - 313,700; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Paid Time Off

Wellness Program

Job summary

A leading fintech company in Miami is seeking a Senior Director of Business Operations and Strategy to lead operational initiatives and drive revenue transformation. This hybrid role requires over 12 years of experience, especially in the payments industry, and strong strategic planning skills. Key responsibilities include managing KPIs, developing service plans, and acting as a key liaison for global initiatives. Competitive salary and benefits offered.

Qualifications

• 12+ years of work experience with a Bachelor's Degree or 10 years with an Advanced degree.
• Payments industry experience is required.
• Strong experience in translation of strategic ideas into tactical plans.

Responsibilities

• Lead operational initiatives for the region.
• Develop and maintain the Client Services revenue service plan.
• Manage regional KPI’s with scorecards.
• Act as a liaison for global initiatives.

Skills

Strategy business planning

Revenue service planning

Project management

Strong financial acumen

Client engagement capabilities

Collaboration skills

Education

Bachelor’s Degree

Advanced degree (Masters/MBA/JD/MD)

PhD

Job description

A leading fintech company in Miami is seeking a Senior Director of Business Operations and Strategy to lead operational initiatives and drive revenue transformation. This hybrid role requires over 12 years of experience, especially in the payments industry, and strong strategic planning skills. Key responsibilities include managing KPIs, developing service plans, and acting as a key liaison for global initiatives. Competitive salary and benefits offered.