myTeller Specialist

Trustmark National Bank; Magee (MS); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Trustmark National Bank is hiring a myTeller Specialist in Magee, MS. Use the myTeller system to process routine transactions and deliver outstanding customer service during 40-hour weeks, including some holidays and Saturdays.

The role emphasizes accuracy in cash handling, balancing cash boxes, and identifying customer needs to promote bank products. Candidates should be detail-oriented and able to multi-task in a dynamic environment.

Qualifications

• High School diploma required.
• Some college or college degree preferred or in progress.
• Basic math concepts and ability to perform calculations.

Responsabilités

• Process myTeller transactions including cashing checks, deposits, and payments.
• Safeguard assets and balance cash box accurately daily.
• Provide professional, courteous teller service to customers and refer to appropriate staff when needed.
• Identify customer needs and promote banking products and services to meet those needs.

Connaissances

Customer service

Cash handling

Communication skills

Multi-tasking

Attention to detail

Basic math

Computer literacy

Problem solving

Formation

High School diploma

Some college

College degree pursued

Outils

Windows

Banking software

Description du poste

myTeller Specialist

Location

US-MS-Magee

Job Details

Job ID: 2026-20003

Category: Branch Banking

Type: Regular Full-Time

Job Grade: 5

FLSA Status: Non-Exempt

Working Hours: 40 hours weekly | Monday - Friday 10:00 AM -7:00 PM and Saturdays 9:00 AM - 12:00 PM

Job Location: Company: myteller Center - Magee - 10268

Overview

Trustmark's myTeller Center Tellers act as the Bank's personal representative with its customers by building strong relationships between the customer and the Bank. They enhance the customer's experience by providing exceptional, professional, and consistent service using the myTeller system. Tellers in the myTeller Center support and demonstrate our customer service standards, and are always professional and friendly. The tellers are also willing to work flexible work shifts to accommodate the extended operating hours and business needs of the myTeller Center. The position will also promote Trustmark's products and services, while exercising good judgment and discretion in a professional manner.

Responsibilities

• Accurately process myTeller Machine routine transactions including but not limited to cashing checks, taking cash and check deposits, and processing payments through the Bank's on-line systems. Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments and overrides
• Continually safeguard the bank's assets and accurately balance an individual cash box on a daily basis. Work with a high degree of accuracy. Investigate and resolve all outages. Exercise good judgment and discretion while performing within the bank's guidelines, policies, procedures and performance standards.
• Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates the Bank's customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations. Directs customers to proper personnel or other lines of business for more complex problems or services.
• Identify customer needs for bank products and services, matching products and services to those needs, and responding persuasively to customer questions and objections. Provide banking solutions through superior sales and service. Consistently meet and exceed sales referral goals set by management.
• Contribute to meeting myTeller Center and company goals and objectives.
• Perform additional duties as assigned.

Qualifications

• High School diploma required
• Must have one of the following: Twelve (12) months face to face customer service experience and Six (6) months cash balancing responsibilities -OR- College degree completed or currently being pursued and enrolled.
• Basic knowledge of math concepts and principles to solve problems.
• Basic computer knowledge to enter, access, or retrieve data.
• Knowledge of Trustmark's Teller and Branch Policy and Procedures
• Ability to effectively communicate information and ideas both verbally and in writing.
• Uses logic and reasoning to identify the alternative solutions, conclusions or approaches to problems.
• Ability to work a schedule that may include some holidays and Saturdays.
• Provides outstanding customer service and information that meets the customer's needs, follows quality standards and meets company guidelines
• Demonstrates a strong attention to detail, accuracy, and organization.
• Displays selling skills and understands customer needs and wants.
• Ability to multi-task by operating several computer programs at one time.
• Ability to navigate through basic computer systems (Windows environment, email, etc.)
• Ability to stand as needed.
• Complete and successfully pass required skills test.
• Ability to display a professional appearance which includes but is not limited to dress, communication practices, and current fads
• Some college preferred

Physical Requirements/Working Conditions

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note

This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.