MWR Recreation Assistant (Golf)

Navy Region Southwest Fleet and Family Readiness (FFR); Coronado (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Navy Region Southwest Fleet and Family Readiness (FFR) at NAS North Island, Sea N' Air Golf Course, seeks a friendly associate to sell golf equipment and apparel, process payments, green and cart fees, and manage tee time reservations.

You will help customers, enforce rules, maintain merchandise displays, assist in tournaments, and handle daily cash and inventory with accuracy while delivering courteous, prompt service.

Qualifications

• Combination of experience related to customer service and recreation activity-based functions.
• Must be able to work independently, make sound decisions and communicate effectively, both orally and in writing.
• Knowledge of leisure time activities goals and procedures.
• Knowledge of the Navy MWR mission and Community Recreation activities.
• Knowledge of the functions and operations of recreation activities.
• Must have strong customer service skills.
• Ability to maintain records and compile data for reports.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures and print production.

Responsibilities

• Sell golf equipment and apparel using POS systems; collect fees; manage cash and deposits.
• Check IDs and enforce rules; assist patrons with information and service.
• Display and price golf accessories; advise on merchandise purchases.
• Assist in planning and running golf tournaments and events; act as tee starter when needed.
• Perform minor repairs on customer golf equipment and report needs.
• Maintain cash receipts, sales records, inventory, and periodic inventories; report discrepancies.
• Perform general housekeeping and ensure cleanliness.
• Ensure compliance with fire and safety rules.
• Provide courteous service and resolve patron questions promptly.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Recreation knowledge

Record keeping

Computers/Office software

Tools

POS systems

Inventory control

Job description

Summary

This position is located in Golf at the Morale, Welfare and Recreation (MWR) Department of Naval Air Station North Island; Sea N' Air Golf Course. The primary purpose of this position is to sell golf equipment and supplies and collect Green and Golf Cart fees from patrons.

Summary

This position is located in Golf at the Morale, Welfare and Recreation (MWR) Department of Naval Air Station North Island; Sea N' Air Golf Course. The primary purpose of this position is to sell golf equipment and supplies and collect Green and Golf Cart fees from patrons.

Duties

• Sells all types of golf equipment and ladies and men's apparel. Using Point of Sale (POS) systems, accepts payment for sales, green fees, golf cart fees and equipment rentals. Responsible for a change fund. Completes daily activity reports and ensures proper deposit of cash receipts in accordance with established cash handling procedures. Takes reservations for Tee Times.
• Checks identification of all patrons, insuring only authorized persons utilize the facility. Assists, advises and provides information. Answers questions and attempts to resolve problems. Refers unusual situations to supervisor. Enforces all rules and regulations and sees that the dress code is adhered to by all patrons who enter the golf shop prior to playing.
• Ensures proper display, pricing and sale of a wide assortment of golf accessories such as golf clubs, bags, shoes, and miscellaneous golf aids. Assists and advises patrons on purchase of merchandise to ensure satisfaction. Refers dissatisfied patrons to supervisor.
• Assists in the planning and running of golf tournaments and other special golfing events. May be required to act as tee starter, when required.
• Makes minor operational repairs to customer golf equipment, as needed. Informs supervisor of equipment repair and/or replacement needed.
• Responsible for cash receipts, sales receipts, charge card receipts, gift certificates, refund receipts, special orders, and daily players sign out sheets. Responsible for the accountability of all merchandise in the Golf Pro Shop. Conducts periodic inventories as required. Advises supervisor of any and all discrepancies found.
• Performs general housekeeping tasks to ensure proper standard of appearance and cleanliness of assigned spaces.
• Ensures compliance with fire and safety rules and regulations.
• Exercises tact, good manners and courtesy when serving and assisting patrons. Tactfully responds and assists patrons in a prompt and friendly manner.
• Performs other related duties as assigned.

Requirements

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements including successful completion of background investigation.
• Work is performed both indoors and outdoors, without a fixed schedule. Administrative work is performed in a normal office setting.
• Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.
• May have to obtain and maintain the following certification within 90 days of hire: Emergency First Responder or Cardiopulmonary Resuscitation, Food Handlers and/or C.A.R.E (Controlling Alcohol Risks Effectively).
• Wearing of protective clothing and equipment may be required as situations warrant.

Qualifications

• Combination of experience related to customer service and or recreation activity-based functions. Ability to organize, plan, administer special events and entertainment activities.
• Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
• Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
• Knowledge of the functions, procedures, and operations of recreation activities.
• Must have strong customer service skills.
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures and print production.

Education

This position is not in a positive education series.

Additional information

Executive Order 12564 requires a federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.In accordance with the Real ID Act of 2005, if a candidate or new hire requires access to a military installation and does not have a REAL ID, identity will need to be established. Identity is established by presenting either one (1) Acceptable Credential or by presenting an acceptable combination of Source Identify Documents. Acceptable Credentials are listed in List A and Acceptable Source Identity Documents are listed in Lists B and C in the link below (page 3). If using an Acceptable Credential, only one (1) from List A is required and if using Acceptable Source Identity Documents, one (1) from List B and one (1) from List C is required.

https://www.oni.navy.mil/Portals/12/Vistors/Base Access Form.pdf?ver=2017-08-28-065204-693

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.