MWR Recreation Assistant

Navy Region Southwest Fleet and Family Readiness (FFR); Fallon (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Navy Region Southwest Fleet and Family Readiness (FFR) is seeking staff to support the Morale, Welfare, and Recreation (MWR) Community Recreation program. Responsibilities include customer service, information provision, facility/reservation support, and program administration.

The role involves assisting with special events, trips, workshops, and community activities, managing inventory, and processing registrations.

Qualifications

• Experience in customer service and/or recreation activity-based functions.
• Ability to organize, plan, administer special events and entertainment activities.
• Ability to work independently, make sound decisions, and communicate effectively, both orally and in writing.

Responsibilities

• Provide customer service and information for Community Recreation programs and activities.
• Assist in day-to-day administration of multiple programs and data entry.
• Process registrations, reservations and payments using POS and computer systems.
• Support planning and execution of events, trips, workshops, and promotions.
• Maintain inventory and ensure proper equipment accountability.

Skills

Customer service

Event planning

Communication

Organizational skills

Computer skills

Tools

POS systems

Office software

Job description

Summary

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program that may include special events, recreation information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab‑n‑go, movies, and outdoor recreation.

Duties

• Provides customer service, information and support of Community Recreation programs and activities.
• Service to MWR customers includes but is not limited to checking patron eligibility to ensure authorized use of recreation facilities, resources, and equipment, providing information about activities and program offerings, opening, and closing facilities, ordering, and restocking supplies, and preparing snack bar menu items or pre‑packaged retail items.
• Assists in day‑to‑day administration of multiple programs to which assigned. Tasks include submission of event after‑action reports, patronage data collection and entering program data.
• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
• Assists in administering traditional and non‑traditional workshops, clinics, and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.
• Conducts inventory, maintains inventory controls, and maintains equipment for proper accountability of program equipment and resources.
• Ensures all rental or check‑out forms are properly completed and reservation and check‑out procedures are followed.
• Notifies supervisor or program lead if damage or loss has occurred.
• Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items, and completes inspections upon return.
• Assists in processing customer Internet registrations (i.e., Net Near You), initial logins and event registrations.
• Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
• Collects fees from customers associated with sales of tickets, retail, and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.
• Performs inventory of various types of equipment, retail goods, supplies, and items deemed to have cash value.
• Provides support for Community Recreation event set up and break down.
• Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.
• Adheres to NAVMED P‑5010 sanitation requirements.
• Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
• Assists in the creation of professional proposals, execution of agreements and follow‑up.
• Performs community outreach to assist in the development of contacts.
• Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.
• Promotes use of recreational E‑reading resources available through online MWR Library Program resources.
• Seeks ways to promote MWR facilities and events through outreach opportunities on base.
• Assists in updating of electronic and multimedia support tools, as needed.
• Performs entertainment and promotion scheduling.
• Assists in the planning, coordinating, publicizing, marketing, and execution of MWR programs and special events.
• Actively supports the command statement on adherence to EEO principles and policies.
• Assists with recruitment, training, and scheduling of Community Recreation staff.
• Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.
• Performs other duties as assigned as they pertain to the duties of this position.

Requirements

Conditions of employment:

• Must successfully pass the E‑Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements including successful completion of background investigation.
• Work is performed both indoors and outdoors, without a fixed schedule. Administrative work is performed in a normal office setting.
• Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.
• May have to obtain and maintain the following certification within 90 days of hire: Emergency First Responder or Cardiopulmonary Resuscitation, Food Handlers and/or C.A.R.E (Controlling Alcohol Risks Effectively).
• Wearing of protective clothing and equipment may be required as situations warrant.

Qualifications

• Combination of experience related to customer service andor recreation activity‑based functions.
• Ability to organize, plan, administer special events and entertainment activities.
• Must be able to work independently, make sound decisions, and can communicate effectively, both orally and in writing.
• Knowledge of the goals, principles, techniques, and procedures used in organizing, planning, and conducting leisure time activities.
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages, and interests.
• Knowledge of the functions, procedures, and operations of recreation activities.
• Must have strong customer service skills.
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures, and print production.

Education

This position is not in a positive education series.

Additional Information

Executive Order 12564 requires a federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Non‑U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.

In accordance with the Real ID Act of 2005, if a candidate or new hire requires access to a military installation and does not have a REAL ID, identity will need to be established. Identity is established by presenting either one (1) Acceptable Credential or by presenting an acceptable combination of Source Identify Documents. Acceptable Credentials are listed in List A and Acceptable Source Identity Documents are listed in Lists B and C in the link below (page 3). If using an Acceptable Credential, only one (1) from List A is required and if using Acceptable Source Identity Documents, one (1) from List B and one (1) from List C is required.

https://www.oni.navy.mil/Portals/12/Vistors/Base%20Access%20Form.pdf?ver=2017-08-28-065204-693

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.