MWR Golf Operations Assistant

Navy Region Southwest Fleet and Family Readiness (FFR); Monterey (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Navy Region Southwest Golf Shop Supervisor in Monterey, CA oversees retail golf shop operations, cash handling, and customer service as part of the Golf Branch of the MWR. The incumbent assists the Golf Operations Manager, performs administrative duties, and acts as Facility Manager in the manager’s absence.

Qualified candidates have at least one year in golf shop operations or equivalent leadership experience, with strong communication and cash handling skills and the ability to direct staff.

Qualifications

• A minimum of one year experience which provides knowledge of golf club operations or equivalent leadership experience is required.
• Must possess familiarity with proper cash handling procedures and have the ability to communicate both orally and in writing, and to provide work direction to other employees.

Responsibilities

• 70% Retail Golf Shop: Assist in efficient operation and administration of the Golf Pro Shop and related areas, including retail space, club and cart rentals, and driving range program; manage sales counter and cash register.
• Assist in merchandise purchasing, display, inventory records, and buying planning for the next season; promote sales and customer service.
• 20% Administration: Input for golf recreation program development; coordinate leagues, outings, clinics, and tournaments; supervise golf shop personnel.
• Maintain records (usage reports, purchase orders, employee data, inventories); manage funds and deposits; act as Facility Manager in supervisor's absence.
• 10% Course Management: Enforce golf course rules, resolve patron issues, and perform related duties.

Skills

Golf shop operations

Cash handling

Oral & written communication

Staff direction

Job description

Summary

This position is located in the Golf Branch, Recreation Division, Morale, Welfare and Recreation (MWR) Department within Navy Region Southwest (NRSW). The incumbent assists with the business and administrative management of the golf shop operation. The duties are normally carried out with minimal supervision and during the absence of the golf course manager and assistant manager, typically afternoons, evenings or on weekends/holidays.

Summary

This position is located in the Golf Branch, Recreation Division, Morale, Welfare and Recreation (MWR) Department within Navy Region Southwest (NRSW). The incumbent assists with the business and administrative management of the golf shop operation. The duties are normally carried out with minimal supervision and during the absence of the golf course manager and assistant manager, typically afternoons, evenings or on weekends/holidays.

Duties

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70% Retail Golf Shop:

• The incumbent assists the Golf Operations Manager and Assistant Golf Operations Manager in the efficient operation and administration of the Golf Pro Shop and related areas including retail space, club and cart rentals, and the driving range program. A significant amount of time is spent controlling the sales counter and cash register operation.
• Assists the Managers to operate, maintain, purchase, display and control retail golf merchandise operation and promote sales and excellent customer service. Counsels patrons in the purchase and use of merchandise and insures that quality products are ordered and stocked appropriately. Prepares purchase order requests for merchandise and supplies and forwards to supervisor for approval. Insures staff keeps golf shop neat and clean and maintains appeal by constantly changing/re-arranging fixtures and displays in an effort to increase sales and improve customer satisfaction.
• The incumbent helps maintain records of all merchandise ordered and received, paying particular attention to special orders and requests from patrons for specific items to sell. Conducts surveys and evaluates past, present and future sales in an effort to formulate a buying plan for the next season.

20% Administration:

• Provides input for the overall development of the golf recreation program. Promotes the program by helping to coordinate golf leagues, outings, clinics, intramural golf, junior golf and tournament programs. Maintains relationships in and out of the department as necessary to accomplish departmental functions. Helps develop and maintain a public relations program designed to promote and develop local interest in the golf course and the game of golf.
• Assists in the selection, scheduling, training, instruction (including safety) and guidance of golf shop personnel. Constant review of more efficient methods and procedures is required. Helps maintain a working climate in which employees are effectively motivated to work to their fullest potential.
• Maintains records which are required for the efficient operation of the golf shop operation, such as usage reports, purchase orders, employee data, yearly planner log, property book records and merchandise inventories.
• Maintains all change funds in accordance with applicable directives, and on a daily basis, checks and balances all cash and receipts, making deposits when required.
• Acts as the Facility Manager in the absence of supervisor, ensuring all aspects of the golf shop operation adhere to existing branch policies, procedures and controls.

10% Course Management:

• Enforces the rules and regulations governing the use of the golf course and facilities by utilizing sound judgment. Assures patron satisfaction by resolving complaints and other customer issues in a timely manner.
• Perform other related duties as assigned.

Requirements

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Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

A minimum of one year experience which provides knowledge of golf club operations or equivalent leadership experience is required.
Must possess familiarity with proper cash handling procedures and have the ability to communicate both orally and in writing, and to provide work direction to other employees.

Education

N/A

Additional information

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
All individuals involved in the provision of child care services on a Department of Navy (DON) installation or in a DON-sanctioned program must complete the Installation Records Check (IRC). The IRC includes a check of the Substance Abuse Rehabilitation Program (SARP) records in the Alcohol and Drug Management Information Tracking System (ADMITS) database, a check of the Family Advocacy Program (FAP) records in the Fleet and Family Support Management Information System (FFSMIS), and an installation security/base check via the Navy Justice Information System (NJIS) database and/or other law enforcement systems. This information will be used to determine suitability for the applicant in accordance with criteria for automatic and presumptive disqualifiers, per DoDI 1402.05.
Per Department of Defense Instruction (DoDI) 1402.05. Background Checks on Individuals in DoD Child Care Services Programs, incumbents will be automatically disqualified for a conviction in either civilian or military court (to include any general, special, or summary court-martial conviction or if they received non-judicial punishment [under Article 15 or chapter 47 of Title 10, U.S.C]) for any of the following: a sexual offense, any criminal offense involving a child victim, or a felony drug offense. Additionally, the incumbent will be automatically disqualified if he/she has been held to be negligent in a civil adjudication or administrative proceeding concerning the death of or serious injury to a child or dependent person entrusted to the individual's care.
Non‑U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment.
Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.
In accordance with the Real ID Act of 2005, if a candidate or new hire requires access to a military installation and does not have a REAL ID, identity will need to be established. Identity is established by presenting either one (1) Acceptable Credential or by presenting an acceptable combination of Source Identify Documents. Acceptable Credentials are listed in List A and Acceptable Source Identity Documents are listed in Lists B and C in the link below (page 3). If using an Acceptable Credential, only one (1) from List A is required and if using Acceptable Source Identity Documents, one (1) from List B and one (1) from List C is required. https://www.oni.navy.mil/Portals/12/Vistors/Base%20Access%20Form.pdf?ver=2017-08-28-065204-693
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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