MVA Assistant Branch Manager II (Baltimore County)

Maryland Department of Transportation; Essex (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

The Maryland Department of Transportation is seeking an MVA Assistant Branch Manager II - Field Operations in Baltimore County. The role focuses on delivering premier customer service, guiding branch operations, and driving efficiencies in a union environment.

Ideal candidates bring 3+ years of leadership, strong communication skills, and state government experience, with an Associate of Arts degree. This executive service position emphasizes collaboration and policy implementation.

Qualifications

• Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment.
• Two years of experience working in the State or Federal Government.
• Possession of an Associate of Arts degree from an accredited college or university.
• Experience supervising branch operations, audits, and customer service in a regulated setting.

Responsibilities

• Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service.
• Working with employees to solve problems for customers.
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff.
• Acting as a change agent within the MVA.
• Developing workflow efficiencies.
• Working in a union environment.

Skills

Leadership

Customer service

Communication

Problem solving

Education

Associate of Arts degree

Job description

Description

The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate as an MVA Assistant Branch Manager II, with a focus on delivering premier customer service with innovative ideas and solutions.

MVA Assistant Branch Manager II (Grade 18)

Executive Service

This position serves at the pleasure of the Appointing Authority.

Open Recruitment

within Baltimore County

MVA Assistant Branch Manager II - Field Operations

This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment.

Responsibilities Include

• Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
• Working with employees to solve problems for customers
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
• Acting as a change agent within the MVA
• Developing workflow efficiencies
• Working in a union environment

Ideal Candidates Will Possess

• Excellent critical thinking skills
• Experience managing and adjusting the staffing levels of large teams to fit business needs
• Excellent people skills and customer service experience
• Excellent written and verbal communication skills
• The ability to give input and implement changes to policy and procedure
• Desire to act as a public servant, providing premier customer service
• Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment
• Two (2) years of experience working in the State or Federal Government

MDOT Benefits Guide

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide

Qualifications

PREFERRED QUALIFICATIONS

Education: Possession of an Associate of Arts degree from an accredited college or university.

Experience: Three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.

OR

Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.

• Additional education at an accredited college or university may be substituted at a rate of thirty credit hours for up to one year of the required experience.
• Additional experience as described above may be substituted on a year for year basis for the required education at the rate of one year of experience for thirty credit hours of education, for up to two years of the required education.

Licenses & Certifications

Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Equal Opportunity Employer

The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

The incumbent in this position is not a member of a covered bargaining unit.

The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.

Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer

Benefits

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck. We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting: https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152

Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

• Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.