MUTUEL TELLER I

Caesars Entertainment; Pompano Beach (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Caesars Entertainment is seeking a Mutuel Teller at Harrah's Pompano Beach to sell and cash tickets in the mutuel department and provide excellent guest service. You will balance money boxes, issue vouchers, and assist guests with bets and race results while upholding privacy and ethical standards.

Qualified candidates are 21+, fluent in English, comfortable with BAM devices, and able to work varied shifts including nights, weekends, and holidays.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Proficient with BAM devices.
• Flexible to work various shifts, weekends, and holidays.
• Must be able to obtain and maintain a 1055 gaming license.
• A high school diploma or GED equivalent is preferred.
• Some experience in cashiering or cash handling and counting is strongly preferred.

Responsibilities

• Sell and cash tickets and keep money boxes balanced.
• Issue vouchers for self-service machines.
• Assist guests with race results, reading programs, and types of bets.
• Maintain confidentiality of financial information and company policies.
• Ensure guests have a favorable gaming experience and high level of service.
• Handle routine customer complaints and resolve with supervisory input as needed.
• Work a flexible schedule including late nights, weekends, and holidays.

Skills

Proficient in English

BAM devices

Cash handling

Flexible to work shifts

Gaming license readiness

Education

HS Diploma or GED

Tools

BAM devices

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Mutuel Teller is responsible for the selling and cashing of tickets and customer relations in the mutuel department.

How You Will Create the Extraordinary

HOW YOU WILL CREATE THE EXTRAORDINARY

Responsible for selling and cashing tickets and keeping money boxes balanced.

Responsible for the issuance of vouchers for the self-service machines.

Must be able to apply customer service skills to the effective handling of guests to ensure customer satisfaction.

Responsible for assisting guests with race results, reading programs, advising on types of bets, the issuance of vouchers and on how to wager.

Track and complete Title 31 and Suspicious Activity reports.

Assure that guests have a favorable gaming experience.

Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.

Have complete knowledge of all casino events and promotional activities, and assist as needed.

Keep work area in a clean and orderly manner .

Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

P erform other duties as assigned or reasonably requested by any member of management.

What You Will Need

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with BAM devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• A high school diploma or GED equivalent is preferred.
• Some experience in cashiering or cash handling and counting is strongly preferred.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89837
• Job Category Casino
• Job Schedule Part time
• Locations Harrah's Pompano Beach (On-site)