Museum Experience Facilitator

Cayton Children's Museum; Santa Monica (CA); On-site; USD 32,000 - 34,000; Part time

Job summary

The Cayton Children’s Museum in Los Angeles area seeks a Museum Experience Facilitator to warmly welcome visitors, activate exhibits, and inspire learning through crafts, music, drama, movement, storytelling, and cooperative games.

You will assist with private events (birthdays, rentals, field trips, camps, tours) while upholding safety policies in a playful, inclusive environment for children and families. Expect a flexible schedule and team collaboration.

Qualifications

• High school diploma required.
• Bachelor’s degree preferred.
• Bilingual English/Spanish preferred (written and oral).
• Experience teaching or working with children 0-10 is desirable.
• Experience in receptionist/concierge or guest services is a plus.

Responsibilities

• Welcome all guests and orient visitors to the space; answer questions and resolve problems.
• Prepare materials and props for programs in the Museum and community events.
• Initiate daily exhibit start-up and shutdown processes.
• Monitor exhibits and assist with maintenance and safety.
• Assist guests with ticket sales, memberships, and store purchases.
• Support Events team with smooth execution of events and programs.
• Set up, break down, and clean up before, during, and after events.

Skills

Customer service

Bilingual English/Spanish

Event support

Guest services

Attention to detail

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

MUSEUM EXPERIENCE FACILITATOR

Organization: CAYTON CHILDREN’S MUSEUM
Reporting to: Museum Experience & Administration team
Working closely with: All Members of the Cayton Team
Job Type: Part-Time, Non-Exempt, Hourly
Schedule: 7.5-29.5 hours per week/ weeknights and weekend availability required, based on Wed-Sun operating hours

About the Cayton Children’s Museum

We are on a mission to serve the many communities that make up the greater Los Angeles area through engaging exhibits and playful learning opportunities as well as relevant and responsive programming. The Cayton Children’s Museum is a nonprofit organization that activates the power of PLAY to enrich the lives of children and their families, build stronger, more connected communities, and create a better world. We strive to nurture children of all backgrounds and abilities to become engaged citizens of the world by facilitating collaborative, experiential learning and creative expression, both in our Museum space and
through our community programs.

The Cayton Children’s Museum is at an inflection point and charting a course for the future. It’s an exciting time in the evolution of the organization, marked by rapid change and opportunity. The Museum Experience & Administration Specialist is a critical contributor to the Museum’s future.

Job Summary

The Museum Experience Facilitator (MEF) will serve as a welcoming and engaging host to all Museum visitors by providing exceptional customer service, activating permanent exhibits, and inspiring learning through programs such as arts and crafts, music, drama, physical movement, storytelling, and cooperative games. This role will also assist in the facilitation of private events such as birthday parties, rentals, field trips, camps, festivals, and tours, all while ensuring safety policies are maintained to foster a playful, and inclusive environment for children and families. The Cayton Children’s Museum needs team members with a forward-thinking guest service approach to their work and the ability to multitask in a fast-paced environment, all while maintaining a positive attitude. Due to the variable nature of events and programming, the Museum Experience Facilitator must have flexibility with respect to schedule and assignments.

Essential Duties and Responsibilities

• Welcome all Museum guests, orient visitors to the Museum’s space, answer questions,
  address customer service needs, diplomatically resolve problems, and provide up-to-date information on programs, events and activities.
• Prepare materials, supplies and props for programs occurring in the Museum, online,
  and throughout the community, including field trips, classes, camps, birthday parties,
  and community outreach.
• Initiate daily exhibit start-up and shutdown processes.
• Participate in routine facility checks, monitor exhibits, reset props, remove unsafe objects, support basic maintenance and cleaning, and report needs to management.
• Answer, screen, and forward incoming phone calls as well as emails while assisting the front desk.
• Manage traffic flow in the Museum lobby and customer queue, to ensure all visitors are helped in a timely manner.
• Assist visitors with frequent questions and needs.
• Facilitate ticket sales, membership sales, museum store sales.
• Maintain knowledge of museum store products and inventory systems.
• Maintain upkeep and restock of Museum store.
• Assist guests as they shop and make appropriate store recommendations.
• Assist Events team with smooth implementation of events
• Perform set-up, breakdown, clean-up and reset procedures prior to, during, and at the conclusion of events and museum programs.
• Ensure safety policies are maintained by communicating to guests via PA announcements, regular monitoring of the floor and through exemplifying our safety standards.
• Prepare materials, supplies and props for programs occurring in the Museum, online, and throughout the community, including field trips, camps, birthday parties, and community outreach.
• Other duties as assigned.

Qualifications

• High school diploma required. Bachelor’s degree preferred.
• Bilingual English/Spanish, both written and oral, preferred
• Experience teaching or working with children 0-10 years of age is desirable.
• Previous experience as a receptionist, concierge, in administrative role or similar guest service role, a plus
• Proficiency in Microsoft Office, and other standard office software systems and collaboration tools.
• Experience working in a fast-paced events environment desirable.
• Able to respond to challenging situations in a calm and comforting manner.
• Attention to detail, well-organized, and reliable
• Excellent written and verbal communication skills.
• Ability to think strategically and creatively
• Ability to follow instructions and work well independently as well as with others.
• Highly responsible, self-motivated, energetic, and possesses strong conflict resolution and problem-solving abilities.
• Great interpersonal skills and ability to represent the organization and work with
  diverse staff, Board, volunteers, and vendors.

PHYSICAL REQUIREMENTS

The person in this position must be able to:

• Move about the facility to access file cabinets, office machinery, storage shelves, etc.
• Lift up to 25 lbs.
• Stand extended periods of time; accommodation can be made where necessary.
• Communicate via telephone, video conference, email, and in-person.

Compensation & Schedule

The base range for this position is $23-$25 USD Per hour. The Museum Experience Facilitator is a part-time position with a typical schedule varying from Wednesday to Sunday, with some evenings and holidays as needed; however, the schedule may vary.

The Cayton Children’s Museum is an equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or any other status protected by federal, state or local law.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

This position complies with California wage and hour laws, including overtime pay, meal and rest breaks, and minimum wage requirements.

Adherence to California Occupational Safety and Health Administration (Cal/OSHA) standards to ensure a safe working environment.

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