MUSEUM AND VISITOR SERVICES COORDINATOR

Brownwood, City of (TX); Brownwood (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

City of Brownwood is seeking a Museum & Visitor Services Coordinator to manage social media content, assist in planning events, and support visitors at the Lehnis Railroad Museum & Visitor Center.

The role includes overseeing website content updates, gift shop operations, and coordination of rentals and staffing for special events. The position requires strong communication and organizational skills and may include evening/weekend hours.

Qualifications

• High school diploma or GED required or equivalent.
• 1–2 years of experience in customer service, event support, office administration, or digital content creation preferred.

Responsibilities

• Create, shoot, edit, and publish high-quality social media content for Visit Brownwood and Lehnis Railroad Museum channels.
• Oversee content updates for VisitBrownwood.com and museum pages; audit events calendar and listings.
• Assist with planning and execution of major tourism and municipal events; coordinate staff for events.
• Assist with weekend scheduling and vendor coverage for special events and facility rentals.
• Support visitors and callers with trip planning and local recommendations; interact professionally with the public.
• Manage gift shop operations including inventory, purchasing, POS transactions, displays, and budgeting for stock.
• Coordinate rental bookings and billing; communicate details to staff.
• Handle daily admin tasks including deposits, EOY reporting, requisitions, and office supplies.

Skills

Social media content

Photo/video editing

Social media management

Customer service

Event support

Office administration

Microsoft Office

POS software

Education

High school diploma or GED

Tools

Microsoft Office Suite

Content management systems

Job description

This is a full-time position scheduled to work 40 hours per week, primarily Tuesday through Saturday, with occasional Sunday hours required for special events and weekend activities. This position performs a variety of responsibilities as the Museum & Visitor Services Coordinator, facilitating weekday, weekend, and evening activities, meetings, and events for the Lehnis Railroad Museum & Visitor Center and Visit Brownwood. Must be willing to adopt and exhibit the City of Brownwood “I SERVE” Core Values.

• Collaborate directly with the Visitor Services Manager and Communications Department to create, shoot, edit, and publish high-quality social media content (reels, graphics, stories, posts) for Visit Brownwood and Lehnis Railroad Museum & Visitor Center channels;
• Oversee content updates for VisitBrownwood.com and museum pages; actively maintain and audit the community events calendar, local business listings, and tourism landing pages;
• Assist the Visitor Services Manager with planning, vendor coordination, on-site activation, and execution of major tourism and municipal events;
• Assist with team scheduling for standard weekend shifts and coordinate specialized staff coverage for special events and facility rentals;
• Assist walk-in visitors and phone callers with trip planning, local business/hotel recommendations, and community information; interact tactfully and professionally with the public;
• Process and maintain gift shop operations including inventory control, product sourcing/ordering, point-of-sale transactions, retail displays, and budget recommendations for retail stock;
• Coordinate rental bookings and customer billing; communicate scheduling and event setup details to the Museum Facility Operations Assistant and weekend staff;
• Handle daily administrative and clerical tasks, including processing daily deposits, assisting with End-of-Year (EOY) reporting, managing purchase requisitions, ordering office supplies, and maintaining petty cash;
• Support museum programs, group tours, Family Day events; assist in opening and closing exhibits as needed;
• Work with local hotels, merchants, venues, and regional partners to gather event information and distribute tourism marketing materials;
• Perform other related duties as assigned by the Visitor Services Manager.

High school diploma or G.E.D. required. Minimum of 1–2 years of experience in customer service, event support, office administration, or digital content creation preferred. An equivalent combination of education and experience will be considered.

Basic knowledge of standard museum practices, visitor center services, and local event support. Proficiency in photo/video editing, social media management across platforms like Instagram and Facebook, and basic website content updates. Skill in operating modern office software including Microsoft Office Suite, digital file management systems, and point-of-sale retail software. Strong written and verbal communication abilities to interact courteously and professionally with visitors, vendors, and community partners. Excellent organizational and multitasking skills to manage event scheduling, store inventory, and administrative workflows efficiently.

Physical capability to lift and set up event materials up to 50 pounds, paired with a dependable work ethic and professional appearance in alignment with City standards. Indoors; pleasant; ability to sit, stand, and move about an office building, as well as working outdoors on the mini train ride. Employee occasionally lifts materials weighing up to 50 pounds or climbs in order to reach cabinets or shelves. Ability to bend and squat in order to file or retrieve information. May be exposed to electrical, mechanical, or chemical hazards when operating or maintaining equipment. Must have ability to see and handle small objects. Must be able to work evening and weekends as required.

Routine, frequent contact with the public; previous work experience in a position working with the public desirable but not required.