Municipal Liaison Manager

Puget Sound Energy; Bellingham (WA); On-site; USD 82,000 - 136,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) and cash balance retirement

Paid Time Off and holidays

Job summary

Puget Sound Energy is seeking a Municipal Liaison Manager to serve as the primary relationship manager between PSE and Public Works departments. You will ensure coordination, communication, and execution of infrastructure projects, franchises, and emergency response within an assigned area.

Minimum qualifications include a BA/BS in a related field and 3 years of experience, with strong communication, technology, and understanding of municipal processes.

Qualifications

• BA/BS in Construction management, Engineering or related field or equivalent utility operations experience.
• At least 3 years of applicable experience.
• Strong written and oral communication skills.
• Strong technology skills.
• Working knowledge of Public Works procedures, street use permits and related requirements.
• Understanding of municipal political processes and structure.
• Ability to read maps and engineering drawings.
• Proven ability to provide excellent customer service and conflict mediation.

Responsibilities

• Acts as the primary relationship manager for municipal Public Works departments regarding utility relocations, infrastructure conversions, and major capital projects.
• Builds and maintains strong working relationships with municipal staff, contractors, and internal PSE stakeholders.
• Facilitates communication between jurisdictions and PSE departments to address concerns, resolve issues, and improve customer satisfaction.
• Serves as lead negotiator for jurisdictional franchise agreements.
• Interprets franchise requirements and provides guidance to internal and external stakeholders.
• Assists with dispute resolution and agreement execution.
• Maintains knowledge of municipal organizational structures, public works processes, tariffs, schedules, policies, and applicable agreements.
• Advises project teams on municipal requirements and approval processes.
• Co-ordinates with Local Government Affairs and Municipal Land Planning teams on comprehensive plans, growth management, and development-related issues.
• Monitors construction activities impacting municipalities and ensures coordination between Service Providers, contractors, and local agencies.
• Develops and implements short-term and long-range community engagement and jurisdictional work plans.
• Supports implementation of corporate strategic initiatives that impact local governments and communities.
• Serves as a key municipal liaison before, during, and after emergency events. Providing timely and accurate operational information to jurisdiction partners.
• Performs other duties as assigned.

Skills

Communication skills

Public Works familiarity

Conflict mediation

Maps & drawings reading

Customer service

Technology skills

Education

BA/BS in Construction management, Engineering or related field

Masters Degree

Job description

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE'sCustomer Engagementteam is looking for qualified candidates to fill anopenMunicipal Liaison Managerposition!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

PSE is looking for a Municipal Liaison Manager to join the Customer Engagement! The Municipal Liaison Manager serves as the primary relationship manager between PSE and Public Works department ensuring effective coordination, communication, and execution of utility infrastructure projects, municipal initiatives, and emergency response activities within an assigned geographical area. Is responsible for addressing assigned operational issues that result from PSE's interactions with municipalities and actively engages in the development, negotiation and execution of franchises and similar agreements.

All PSE employees are expected to uphold the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Additionally, employees need to demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. All duties are to be performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Acts as the primary point of contact for municipal Public Works departments regarding utility relocations, infrastructure conversions, and major capital projects.
• Builds and maintains strong working relationships with municipal staff, contractors, and internal PSE stakeholders.
• Facilitates communication between jurisdictions and PSE departments to address concerns, resolve issues, and improve customer satisfaction.
• Serves as lead negotiator for jurisdictional franchise agreements.
• Interprets franchise requirements and provides guidance to internal and external stakeholders.
• Assists with dispute resolution and agreement execution.
• Maintains knowledge of municipal organizational structures, public works processes, tariffs, schedules, policies, and applicable agreements.
• Advises project teams on municipal requirements and approval processes.
• Co-ordinates with Local Government Affairs and Municipal Land Planning teams on comprehensive plans, growth management, and development-related issues.
• Monitors construction activities impacting municipalities and ensures coordination between Service Providers, contractors, and local agencies.
• Develops and implements short-term and long-range community engagement and jurisdictional work plans.
• Supports implementation of corporate strategic initiatives that impact local governments and communities.
• Serves as a key municipal liaison before, during, and after emergency events. Providing timely and accurate operational information to jurisdiction partners.
• Performs other duties as assigned..

Minimum Qualifications

• BA/BS in Construction management, Engineering or related field or equivalent utility operations experience (with emphasis on previous communications and customer service experience).
• 3 years applicable experience.
• Strong written and oral communication skills
• Strong technology skills
• Working knowledge of Public Works procedures, street use permits and associated requirements.
• Understanding of municipal political processes and structure.
• Ability to read and understand maps and engineering drawings
• Proven ability to provide excellent customer service and conflict mediation
• Knowledge of governmental processes and public policy development.

Desired Qualifications

• Masters Degree
• Understanding of PSE gas and electric construction techniques and tariffs
• Knowledge of utility operations
• Knowledge of PSE standards and practices
• Solid customer service and communication skills
• Experience in contract administration
• Experience working with government agencies

Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is$82,000.00-$136,300.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at [e-mail] or 425-462-3017.