MUMPS VISTA Support Engineer

Associates Systems LLC; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Associates Systems LLC is seeking a VistA/MUMPS Sustainment Subject Matter Expert in the United States to provide expert guidance on sustainment activities. You will analyze defects, triage incidents, perform root cause analysis, and support Tier 2/3 production support with planning and remediation.

The role requires deep knowledge of VistA routines, MUMPS, FileMan, data dictionaries, and cross-references, along with strong communication skills for coordinating with developers, testers, and

Qualifications

• Significant hands-on experience with VistA sustainment, operations, maintenance, or modernization.
• Strong knowledge of MUMPS programming and VistA technical architecture.
• Experience with VistA routines, globals, FileMan, data dictionaries, cross-references, and package dependencies.
• Proven ability to diagnose and resolve production defects in legacy or mission-critical systems.
• Experience with Tier 2/Tier 3 support, ticket triage, defect management, and structured software delivery processes.
• Ability to communicate complex technical issues clearly to both technical and non-technical audiences.

Responsibilities

• Provide expert guidance on VistA and MUMPS-based application sustainment.
• Analyze, triage, and resolve VistA defects, incidents, service requests, and production issues.
• Perform root cause analysis across code, data, configuration, workflow, interface, and environment-related issues.
• Support Tier 2 and Tier 3 production support, including incident prioritization, escalation, workaround identification, and resolution planning.
• Develop and review defect resolution plans, including remediation approach, code/data impacts, testing strategy, release considerations, and rollback planning.
• Support testing, validation, release readiness, deployment planning, documentation updates, and post-release monitoring.
• Collaborate with developers, testers, product owners, release managers, operations teams, and government stakeholders.
• Recommend improvements to sustainment processes, defect prevention, monitoring, backlog management, and knowledge transfer.

Skills

VistA sustainment

MUMPS programming

VistA architecture

Defect diagnosis

Tier 2/3 support

Technical communication

Job description

All qualified resumes will be responded to in 24hrs or less US Citizen or Green card a must- No CORP TO CORP

VistA/MUMPS Sustainment Subject Matter Expert Key Responsibilities

• Provide expert guidance on VistA and MUMPS-based application sustainment.
• Analyze, triage, and resolve VistA defects, incidents, service requests, and production issues.
• Perform root cause analysis across code, data, configuration, workflow, interface, and environment-related issues.
• Support Tier 2 and Tier 3 production support, including incident prioritization, escalation, workaround identification, and resolution planning.
• Develop and review defect resolution plans, including remediation approach, code/data impacts, testing strategy, release considerations, and rollback planning.
• Support testing, validation, release readiness, deployment planning, documentation updates, and post-release monitoring.
• Collaborate with developers, testers, product owners, release managers, operations teams, and government stakeholders.
• Recommend improvements to sustainment processes, defect prevention, monitoring, backlog management, and knowledge transfer.

Required Qualifications

• Significant hands-on experience with VistA sustainment, operations, maintenance, or modernization.
• Strong knowledge of MUMPS programming and VistA technical architecture.
• Experience with VistA routines, globals, FileMan, data dictionaries, cross-references, and package dependencies.
• Proven ability to diagnose and resolve production defects in legacy or mission-critical systems.
• Experience with Tier 2/Tier 3 support, ticket triage, defect management, and structured software delivery processes.
• Ability to communicate complex technical issues clearly to both technical and non-technical audiences.

Preferred Qualifications

Prior experience supporting Department of Veterans Affairs systems or federal healthcare platforms. Familiarity with VA product-line delivery models, federal sustainment practices, release management, Agile, DevSecOps, and compliance requirements. Experience with monitoring, root cause analysis reporting, data correction, table maintenance, or legacy system modernization.