Multiple Positions - Platform Manager - Operations

U.S. Bank; Boston (MA); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Paid holidays

Parental leave

Job summary

U.S. Bank is seeking two Platform Managers to act as trusted partners and SMEs for global custody platforms.

You will help teams prioritize custody capabilities, align operational needs with product and platform strategy, and build strong relationships across custody, product, and technology functions. We invite experienced candidates with a background in custody operations, trade lifecycle, and platform management to drive improvements and support complex platform initiatives in a

Qualifications

• Bachelor's degree or equivalent work experience required.
• Six or more years of related experience.
• Certifications such as SAFe, CSPO, or PSPO preferred.

Responsibilities

• Serve as a trusted platform or custody subject-matter expert.
• Build relationships across custody operations, product, platform management, and other stakeholder groups.
• Translate business and operational needs into priorities and solutions.
• Support platform capacity, operational readiness, and evolving business requirements.
• Apply trade lifecycle knowledge to identify dependencies and support decision-making.
• Participate in complex custody conversations, including client-facing discussions when appropriate.
• Contribute to efforts that strengthen custody processes, platforms, and operational capabilities.

Skills

Relationship management

Stakeholder partnership

Communication

Agile/Lean mindset

Leadership

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Shape the Future of Global Custody Platforms

Bring your custody, platform, or financial-services operations expertise to a highly visible opportunity where your knowledge will help strengthen critical business capabilities.

We are hiring two Platform Managers that will serve as trusted partners and subject-matter experts, helping teams navigate complex custody processes, platform priorities, operational needs, and business change.

Candidates may align with one of two specialized paths:

• GTX Platform & SWIFT
• Custody Strategy & Relationship Management

These opportunities are ideal for experienced professionals who can connect business needs, operational processes, and platform capabilities while building strong relationships across product, platform, and custody teams.

GTX Platform & SWIFT

This Manager will focus on the GTX platform, the business processes it supports, and its connection to product and platform management. GTX is a critical current priority, offering an opportunity to contribute quickly and develop deep expertise in a specialized environment.

You may be a strong fit if you have experience with:

• GTX or comparable transaction-processing platforms
• SWIFT messaging, workflows, or payment infrastructure
• Platform or product management within financial services
• Translating operational requirements into platform priorities
• Partnering across Operations, Product, and technology-facing teams
• Supporting complex platform issues, enhancements, and business change

Custody Strategy & Relationship Management

This manager will apply broad custody knowledge to provide relationship leadership, capacity support, and subject-matter expertise. Rather than focusing primarily on hands-on platform work, this role will connect stakeholders with the custody knowledge, guidance, and operational support needed to move priorities forward.

You may be a strong fit if you have experience with:

• Global custody or securities operations
• Trade lifecycle processes
• Asset setup and servicing
• Trade services and settlements
• Global income or corporate actions
• Legacy custody functions and operating models
• Relationship management and cross-functional coordination

What You’ll Do

• Serve as a trusted platform or custody subject-matter expert.
• Build relationships across custody operations, product, platform management, and other stakeholder groups.
• Translate business and operational needs into priorities and solutions.
• Support platform capacity, operational readiness, and evolving business requirements.
• Apply trade lifecycle knowledge to identify dependencies and support decision-making.
• Help accelerate knowledge transfer and maintain continuity of specialized custody expertise.
• Participate in complex custody conversations, including client-facing discussions when appropriate.
• Contribute to efforts that strengthen custody processes, platforms, and operational capabilities.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically six or more years of related experience

Preferred Skills/Experience

• Experience in custody, securities operations, financial-services platforms, or a closely related field
• Knowledge of trade lifecycle activities and custody servicing functions
• Experience supporting or managing complex operational platforms
• Strong relationship-management and stakeholder-partnership skills
• Ability to communicate complex operational or platform information clearly
• Sound judgment when navigating competing priorities
• Ability to build credibility with operational, product, and platform partners
• A collaborative approach to knowledge transfer, problem-solving, and change
• Advanced understanding and demonstrated abilities in support of the Lean/Agile mindset
• Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
• Well-developed verbal and written communication skills
• Standard industry certifications such as SAFe, CSPO, or PSPO are preferred

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.