Multifunction Services Intermediate Supervisor

Michigan Medicine; Ann Arbor (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan match (2:1)

Job summary

Michigan Medicine in Ann Arbor is seeking an Multifunction Services Intermediate Supervisor to oversee Environmental Services staff, including 15+ employees, ensuring shifts, room turnover, and service priorities are met with professionalism and safety.

The role emphasizes staff coaching, performance evaluations, onboarding, training, quality inspections, and regulatory readiness, while aligning with Infection Prevention, Joint Commission standards and hospital policies.

Qualifications

• Associate's degree and 4 years supervisory experience in environmental services, healthcare, hospitality, or related field.
• Bachelor's degree and 2 years supervisory experience in the same fields.
• 3 years of demonstrated success as an Environmental Services supervisor within the organization.

Responsibilities

• Provide direct supervision and daily oversight for EVS staff, 15+ employees.
• Coordinate staffing, workflow, shift coverage, and room turnover to ensure timely service.
• Coach, motivate, and hold staff accountable for performance, safety, and customer service.
• Communicate expectations and updates to staff; support recruitment and onboarding.
• Perform payroll, timekeeping, attendance monitoring and related documentation.
• Ensure compliance with infection prevention, Joint Commission, and regulatory standards.

Skills

Team leadership

Staff scheduling

Payroll & timekeeping

Communication

Training & coaching

Customer service

Regulatory readiness

Education

Associate's degree + 4 yrs supervisory exp

Bachelor's degree + 2 yrs supervisory exp

3 yrs supervisory success in EVS

Tools

Microsoft Office

HRIS systems

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Multifunction Services Intermediate Supervisor provides direct supervision and daily operational oversight for Environmental Services (EVS) staff within assigned areas, shifts, or functions. This position supervises 15+ employees and is responsible for staff scheduling, workflow coordination, payroll and timekeeping review, attendance monitoring, performance evaluations and documentation, onboarding, training, quality inspections, service recovery, and regulatory readiness. The Intermediate Supervisor ensures EVS services are delivered in accordance with department standards, Infection Prevention requirements, Joint Commission expectations, safety guidelines, and institutional policies while promoting professionalism, accountability, teamwork, safety, service excellence, and continuous improvement.

Responsibilities

• Provide direct supervision and daily operational oversight for Environmental Services staff, including a team of 15 or more employees
• Coordinate daily staffing, assignments, workflow, service priorities, shift coverage, room turnaround needs, discharge activity, urgent requests, and routine cleaning demands to support timely and efficient service delivery
• Supervise, coach, motivate, and hold staff accountable for performance, productivity, quality, safety, attendance, professionalism, and customer service expectations
• Communicate department expectations, operational updates, staffing changes, safety reminders, quality concerns, and process changes to staff in a timely and consistent manner
• Participate in recruitment, interviewing, selection, onboarding, training, performance evaluations, corrective action, investigations, and employee relations processes as assigned
• Perform payroll, timekeeping, attendance monitoring, overtime review, discrepancy resolution, and related documentation in accordance with established deadlines, Human Resources policies, labor guidelines, and institutional procedures
• Ensure staff mandatories are completed accurately and timely, including Cornerstone classes and performance evaluations
• Maintain accurate and confidential documentation related to payroll, attendance, performance, coaching, corrective action, training, inspections, audits, service concerns, and other supervisory activities
• Conduct daily rounding and complete assigned inspections, audits, and observations to assess cleanliness, staff performance, workflow, customer needs, safety concerns, supply levels, equipment issues, service quality, and compliance with required quality measures
• Ensure cleaning and disinfection practices meet department standards, Infection Prevention requirements, Joint Commission expectations, safety guidelines, and applicable regulatory requirements; reinforce proper use of PPE, hand hygiene, isolation precautions, chemical safety, equipment safety, waste handling, and other safe work practices
• Identify quality, safety, service, workflow, supply, equipment, performance, and compliance trends; implement follow-up actions, support quality improvement and regulatory readiness activities, and elevate concerns as appropriate
• Support service recovery and routine issue resolution by investigating concerns, addressing patient/customer, employee relations, staffing, workflow, and operational concerns, and escalating complex or sensitive matters to appropriate leadership
• Support special cleaning requests, department projects, emergency response, surge situations, and other duties as assigned

Required Qualifications

• At least one of the following:
• Associate's degree and 4 years of supervisory experience in an environmental services, educational, healthcare, hospitality, or other related field
• Bachelor's degree and 2 years of supervisory experience in an environmental services, educational, healthcare, hospitality, or other related field
• 3 years of demonstrated success as an Environmental Services supervisor within the organization
• Ability to meet physical requirements of the job including frequent standing, walking, bending, reaching, pushing, pulling, lifting up to 50 lbs, and working with cleaning chemicals and equipment as required
• Previous experience providing supervision, team leadership, work coordination, training, and performance support to a team of 10 or more employees
• Demonstrated ability to provide excellent customer service and implement quality improvement measures in a fast-paced, service-oriented environment
• Working knowledge of cleaning procedures, infection prevention practices, PPE, chemical safety, equipment use, and environmental cleaning standards
• Ability to maintain confidentiality and handle employee, payroll, performance, and operational information with a high degree of integrity and in accordance with institutional policies
• Demonstrated ability to supervise, coach, motivate, and hold staff accountable for performance, quality, safety, attendance, and customer service expectations
• Ability to perform payroll and timekeeping responsibilities, including reviewing timesheets, monitoring attendance, resolving discrepancies, and meeting established guidelines
• Ability to learn and apply Human Resources policies, labor guidelines, payroll procedures, attendance expectations, and performance management processes.
• Ability to communicate professionally and effectively with staff, patients, visitors, clinical partners, customers, leadership, Human Resources, and other stakeholders and partners
• Demonstrated ability to address routine employee relations, customer service, staffing, workflow, and operational concerns using sound judgment and appropriate escalation.
• Demonstrated capability of the following interpersonal skills: team building, teamwork, coaching, conflict resolution, and communication
• Excellent written and oral communication skills
• Excellent listening and empathy skills
• Strong conflict resolution, coaching, and employee engagement skills
• Demonstrated ability to remain calm and professional under pressure and in stressful situations
• Demonstrated ability to prioritize competing demands, adapt to changing needs, and make timely decisions in a fast-paced environment
• Excellent attention to detail, organizational skills, follow-through, and documentation accuracy
• Demonstrated competence using computer systems, including Microsoft applications, email, electronic documentation tools, and the ability to learn department-specific systems
• Ability to work assigned shifts, weekends, holidays, and during emergency or surge situations as needed

Desired Qualifications

• Previous supervisory experience in Environmental Services in a hospital, ambulatory care, long-term care, or academic medical center setting
• Experience supervising union employees, preferably a team of 15 or more employees
• Experience participating in recruitment, interviewing, onboarding, performance evaluations, corrective action, investigations, and employee relations processes
• Knowledge of Joint Commission standards, Infection Prevention requirements, patient safety practices, and healthcare environmental cleaning expectations
• Experience completing or managing quality inspections, audits, observations, patient interviews, restroom inspections, and environmental cleanliness checks
• Knowledge of University of Michigan systems such as MiChart and ServiceNow
• Knowledge of University of Michigan and Michigan Medicine policies and procedures

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

All shifts/positions are onsite.

Work Schedule

This position is Evenings / Sunday-Thursday / 4:00pm-12:30am

All shifts may require work on weekends and/or holiday rotations, and the willingness and ability to work longer hours as needed.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.