Multifunction Services Associate Supervisor

Michigan Medicine; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Excellent health coverage from day one

2:1 retirement match

Job summary

Michigan Medicine is hiring for an entry-level supervisor in Environmental Services (EVS). The role supports department operations, assists with onboarding, trainings, and inspections, and helps with service recovery. This position builds leadership skills while aligning with departmental goals.

Responsibilities include observing workflows, ensuring safety, and reporting concerns to leadership. Shift coverage includes nights and weekends; on-site requirement applies.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of experience in environmental services, housekeeping, custodial services, hospitality, healthcare support, or related service.
• Must meet physical requirements: lifting up to 50 lbs, standing, walking, bending, etc.
• Prior customer service experience is required.
• Knowledge of cleaning procedures, safety standards, chemical use, and proper equipment use.
• Ability to learn EVS workflows and regulatory hospital practices.
• Strong communication and interpersonal skills; able to stay calm under pressure.

Responsibilities

• Learn EVS operations, workflows, standards, and leadership practices.
• Monitor workflows, turnaround times, and service needs; communicate barriers to EVS leadership.
• Observe recruitment and supervisory processes to develop leadership competency.
• Assist with onboarding, orientation, training, and skills reinforcement.
• Support service recovery by addressing routine concerns and escalating complex issues.
• Complete inspections, audits, and observations; document findings timely.
• Identify and report quality, safety, supply, and compliance concerns to EVS leadership.
• Learn and cover Dispatch and Halo disinfection as needed.
• Support department projects and regulatory readiness.

Skills

Experience in EVS/healthcare support

Customer service

Professional communication

Ability to learn EVS workflows

Attention to detail

Formal computer skills

Ability to work nights weekends and on

Education

High School Diploma or GED

Tools

MiChart

ServiceNow

Microsoft Office

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development, and through leadership activities in Michigan, nationally, and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education, and research that together enhance our contribution to society.

Job Summary

The Multifunction Services Associate Supervisor serves as an entry-level leadership development role within Environmental Services (EVS). This position supports department operations by learning EVS workflows, reinforcing quality and safety standards, assisting with training and onboarding, completing required inspections and observations, supporting service recovery, and escalating operational concerns to appropriate leadership. The role is designed to build leadership skills while supporting departmental goals.

Responsibilities

• Learn EVS operations, workflows, departmental standards, and leadership practices through hands-on exposure and participation in daily department activities
• Monitor department workflows, turnaround times, and service needs; communicate barriers, delays, or concerns to EVS leadership
• Observe recruitment, interviewing, staff selection, performance management, and other supervisory processes to develop leadership competency
• Assist with onboarding, orientation, training, and skills reinforcement for new and existing staff
• Provide peer-level support and reinforce expectations related to cleaning procedures, infection prevention, safety, customer service, and professionalism through modeling and guidance
• Support service recovery by responding to routine concerns and escalating complex patient, visitor, staff, or customer issues to appropriate leadership
• Complete assigned inspections, audits, and observations, including hand hygiene, patient interviews, restroom inspections, employee observations, and environmental cleanliness checks
• Document assigned observations, inspections, trends, and concerns accurately and timely
• Identify and report quality, safety, supply, equipment, workflow, and compliance concerns to EVS leadership
• Promote adherence to department standards, Infection Prevention requirements, Joint Commission expectations, and applicable safety and regulatory guidelines
• Support timely completion of required mandatory education, competencies, inspections, and department documentation, escalating concerns to leadership as needed
• Learn and perform Halo disinfection as needed
• Learn and cover Dispatch as needed
• Assist with department projects, quality improvement activities, regulatory readiness, special cleaning requests, and other duties as assigned

Required Qualifications

• High School Diploma or GED
• Minimum 3 years of experience in environmental services, housekeeping, custodial services, hospitality, healthcare support services, or a related service environment
• Ability to meet physical requirements of the job, including frequent standing, walking, bending, reaching, pushing, pulling, lifting up to 50 lbs, and working with cleaning chemicals and equipment as required
• Prior customer service experience
• Working knowledge of cleaning procedures, safety standards, chemical use, and proper use of cleaning equipment
• Ability to learn and apply EVS workflows, departmental standards, regulatory requirements, and hospital practices
• Ability to communicate professionally and respectfully with staff, patients, visitors, customers, peers, and leadership
• Strong listening, empathy, and interpersonal skills
• Demonstrated ability to remain calm and professional under pressure and in stressful situations
• Demonstrated ability to prioritize competing tasks and responsibilities while remaining flexible and responsive to changing needs or direction
• Demonstrated ability to provide peer-level support, model professional behavior, and reinforce department expectations in a respectful and constructive manner
• Ability to respond to routine service concerns and escape complex or sensitive issues appropriately
• Strong attention to detail and organizational skills
• Ability to complete forms, checklists, observations, and documentation accurately and in a timely manner
• Proficiency with basic computer operations, Microsoft applications, email, and electronic documentation tools
• Ability to work assigned shifts, weekends, holidays, and during emergency or surge situations as needed

Desired Qualifications

• Experience working in Environmental Services in a hospital, ambulatory care, long-term care, or other healthcare setting
• Previous experience serving as a team lead, trainer, or informal peer leader
• Familiarity with hospital infection prevention practices, isolation precautions, hand hygiene expectations, discharge cleaning, and high-touch surface cleaning
• Knowledge of Joint Commission standards, regulatory readiness, patient safety practices, and healthcare environmental cleaning requirements
• Knowledge of University of Michigan and Michigan Medicine systems such as MiChart and ServiceNow
• Knowledge of University of Michigan and Michigan Medicine policies and procedures
• Experience working in a union environment

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental, and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

All shifts/positions are onsite.

Work Schedule

This position is Midnights / Friday-Monday / 11:30 pm- 8:00 am

All shifts may require work on weekends and/or holiday rotations, and the willingness and ability to work longer hours as needed.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third‑party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Reporting Act. Pre‑employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled at any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.