Multifunction Front Desk & Guest Experience Specialist

SPS North America Inc.; Sunnyvale, Northern (CA, KY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefits package

Job summary

SPS North America Inc. in Sunnyvale is seeking a professional Receptionist to greet visitors, answer calls, and deliver exceptional service to corporate employees and clients.

You will maintain a polished image, coordinate light administrative tasks, and support hospitality, mail, and conference room operations. The role requires a friendly, detail-oriented communicator with strong English skills, the ability to multi-task, and a commitment to confidentiality in a fast-paced environment.

Qualifications

• High School Diploma (or equivalent) required.
• 1-3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal English communication skills.
• A strong task-driven personality driven by customer satisfaction.
• Ability to multi-task and prioritize tasks, assignments, and customer needs.
• Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners).
• Required to maintain an overall professional appearance and attitude.

Responsibilities

• Answers calls and provides exceptional customer service to all visitors.
• Assist in mail services and hospitality tasks; set up/take down conference rooms as needed.
• Log visitors and issue temporary badges; manage access control.
• Provide light administrative support such as scheduling meeting rooms and coordinating catering.
• Maintain reception area neat and stocked with supplies; monitor and replenish as needed.
• Train back-up staff and provide guidance on policies and procedures.
• Maintain confidentiality and professionalism in all interactions.
• Support other SPS service areas as needed to ensure top-tier customer experience.

Skills

Customer service

Communication skills

Organization

Time management

Multi-tasking

Problem solving

Attention to detail

Adaptability

Fast learner

Following instructions

Education

High School Diploma

Tools

MS Office

Multiphone line systems

PC/Mac systems

Copiers/Scanners

Job description

SPS North America Inc. in Sunnyvale is seeking a professional Receptionist to greet visitors, answer calls, and deliver exceptional service to corporate employees and clients.

You will maintain a polished image, coordinate light administrative tasks, and support hospitality, mail, and conference room operations. The role requires a friendly, detail-oriented communicator with strong English skills, the ability to multi-task, and a commitment to confidentiality in a fast-paced environment.