Multi-Unit Sales & Operations Manager

Midas International; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation and bonus

401k plan with a company match

Job summary

Midas International in Los Angeles seeks a Multi-Unit Sales & Operations Manager to align 6 RSMs and 2 FOS along with franchisees, shaping divisional strategy and operational excellence.

The role focuses equally on strategic planning and directing field activities, driving Same Store Sales, improving profitability, and sustaining Midas’ standards across 13 Western States and 200 locations. Travel up to 75% is anticipated.

Qualifications

• 10+ years management experience in automotive retail/franchise settings.
• 6+ years in customer care/satisfaction in a retail environment.
• 3+ years multi-unit experience.
• Strong organization, efficiency, and attention to detail.
• Understanding of income statements, balance sheets, and cash flow.
• Knowledge of customer experience management and lifecycle.

Responsibilities

• Lead 6 Regional Sales Managers, 2 Field Operations Specialists and multiple Midas Franchisees in the improvement of store operations and operational excellence leading to the growth of retail sales, increasing dealer profitability, and growing the franchisee’s business while upholding Midas’ best practices, polices, and procedures.
• Focus on growing car count while employing proper strategies to enable Midas franchisees to say yes to every customer.
• Develop tactics to transform the Midas Business Model to become a full-service car care destination and the Dealership Alternative.
• Oversee things operational within the Division: Serves as point of contact across the Regions. Field Operations Specialist and Shared Service groups for issues and troubleshooting. Lead and direct all Divisional activities with the guidance of the Division Vice President.
• Supervise the schedules of Regional Sales Managers and participate in Cold Calling of competitive independent tire and auto repair dealers to discuss converting their business to Midas or potentially selling their business to existing Midas dealers.
• Works with Regional Sales Managers, Field Operations Specialists and Franchisees to orient them to The Midas Way, understanding the Midas System, working through start-up issues, and helping them become proficient with all things operational.
• Orchestrates and Coordinate Key Meetings, Leads, Guides, and Directs Field Teams: Creates the tactics to drive Same Store Sales, Car, Tire and New Store growth, and to positively impact EBITDA.
• Franchise Integration: Leads and directs the day-to-day activitiesof the Regional Sales Managers and Field Operations Managers. Anticipates needs and coordinates activities across the Division they are assigned.
• Measurements and Tools: Tracks and reports on Division KPIs.
• Orchestrates and Coordinate Key Meetings, Leads, Guides, and Directs Field Teams: Creates the tactics to drive Same Store Sales growth, New Store growth, Save Store programs and to positively impact EBITDA.

Skills

Leadership

Strategic planning

Customer care

Multi-unit management

Financial acumen

MS Office

Communication

Education

Bachelor’s degree in business management or related field

Tools

MS Office: Excel, Word, PowerPoint, Project

Job description

The Multi-Unit Sales & Operations Manager will be the primary contact between the Division Vice President, the Regional Sales Managers (RSM) and Field Operations Specialist (FOS). 50% of the role is strategic planning and 50% direct the activities of the Field Team. The Multi-Unit Sales & Operations Manager will help develop strategies to improve Division operations, grow sales and profits while increasing the value of our franchise network, and growing new stores. The Division stretches over 13 Western States with over 200 locations.

Job Responsibilities

• Lead 6 Regional Sales Managers, 2 Field Operations Specialists and multiple Midas Franchisees in the improvement of store operations and operational excellence leading to the growth of retail sales, increasing dealer profitability, and growing the franchisee’s business while upholding Midas’ best practices, polices, and procedures.
• Focus on growing car count while employing proper strategies to enable Midas franchisees to say yes to every customer.
• Develop tactics to transform the Midas Business Model to become a full-service car care destination and the Dealership Alternative.
• Oversee things operational within the Division: Serves as point of contact across the Regions. Field Operations Specialist and Shared Service groups for issues and troubleshooting. Lead and direct all Divisional activities with the guidance of the Division Vice President.
• Supervise the schedules of Regional Sales Managers and participate in Cold Calling of competitive independent tire and auto repair dealers to discuss converting their business to Midas or potentially selling their business to existing Midas dealers.
• Works with Regional Sales Managers, Field Operations Specialists and Franchisees to orient them to The Midas Way, understanding the Midas System, working through start-up issues, and helping them become proficient with all things operational.
• Orchestrates and Coordinate Key Meetings, Leads, Guides, and Directs Field Teams: Creates the tactics to drive Same Store Sales, Car, Tire and New Store growth, and to positively impact EBITDA.
• Franchise Integration: Leads and directs the day-to-day activitiesof the Regional Sales Managers and Field Operations Managers. Anticipates needs and coordinates activities across the Division they are assigned.
• Measurements and Tools: Tracks and reports on Division KPIs.
• Orchestrates and Coordinate Key Meetings, Leads, Guides, and Directs Field Teams: Creates the tactics to drive Same Store Sales growth, New Store growth, Save Store programs and to positively impact EBITDA.
• Franchise Integration: Leads and directs the day-to-day activitiesof the Regional Sales Managers and Field Operations Managers. Anticipates needs and coordinates activities across the Division they are assigned.
• Measurements and Tools: Tracks and reports on Division KPIs.

Qualifications

• 10 + years Management experience with similar employer/ industry
• 6 + years of experience in customer care/ satisfaction in a retail environment
• 3+ years of multi-unit experience.
• Previous experience in a fast-paced environment requiring strict organization, efficiency, and attention to detail
• A clear understanding of income statements, balance sheet management, and cash flow
• Knowledge of best practices for customer experience management and the customer lifecycle
• Ability to implement and monitor a strong internal quality improvement program
• Proficient in MS Office applications including Excel, Word, PowerPoint, and Project
• Education: Bachelor’s degree in business management or a related field of study preferred.
• The Multi-Unit Sales & Operations Manager is required to reside within assigned Region
• Approximately 75% of travel expected
• Occasional nights and weekends are required to support franchisees
• Competitive compensation and bonus
• 401k plan with a company match.
• And more!

At Midas, we’re more than just a car care brand, we’re a community of entrepreneurs, innovators, and customer champions. Join us in shaping the future of automotive service through smart growth and strategic real estate leadership.