Multi Unit Restaurant Manager

Westminster-Canterbury on Chesapeake Bay & Senior Options, LLC; Virginia Beach (VA); On-site; USD 75,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance (Day

Life & Disability Insurance

Retirement Plan with Employer Match

Paid Time Off & Holidays

Tuition Assistance

Employee Assistance Program

Job summary

Westminster-Canterbury on Chesapeake Bay & Senior Options, LLC is seeking a Multi-Unit Restaurant Manager to lead front-of-house operations across dining venues, catering, and events at our Virginia Beach campus. You will coach service leaders, oversee hiring and training, and uphold exceptional resident dining experiences.

The role requires strong leadership, staff development, and a commitment to service excellence in a senior living environment.

Qualifications

• Minimum six years of management experience in hospitality or dining services.
• Associate degree in Culinary Arts, Hospitality, or related field.
• Must be able to work evenings, weekends, and holidays.

Responsibilities

• Lead daily front-of-house operations across multiple dining venues and events.
• Coach and develop service leaders and team members for engagement and growth.
• Oversee hiring, onboarding, training, scheduling, and performance management.
• Maintain high standards for service, food presentation, and safety.
• Respond to feedback, monitor resident satisfaction, and implement improvements.
• Oversee cash controls, dining costs, and inventory levels within budget.

Skills

Leadership

Team Development

Communication

Customer Service

Operational Oversight

Education

Associate degree in Culinary Arts

Associate degree in Hospitality

Degree in Food Service Management

Tools

POS systems

Job description

Location: 3100 Shore Drive, Virginia Beach, VA 23451

Reports to: Associate Director of Dining Services

FLSA: Exempt, Salaried

Schedule: Full-time - Evenings, weekends and holidays required. Flexibility is a must!

About Us

Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.

Our mission? Enriching lives through the power of purpose, belonging, and wellness.

We Live Our Values Every Day

• Respect for every person
• Passion for what we do
• Professionalism in all we do

Apply today and help us bring wellness, joy, and energy to the heart of our community!

Multi-Unit Restaurant Manager

Behind every delicious meal and memorable dining experience is our incredible Dining Services Team — a dedicated group of Dining Room, Catering, Culinary and Healthcare Dining Partner professionals who bring passion, creativity, and care to every plate they serve. From perfectly prepared dishes to friendly, attentive service, this hardworking team goes above and beyond to make every meal special for our residents, staff and visitors alike. Their teamwork, attention to detail, and genuine love for what they do, creates not just great food, but a true sense of community around the table.

The Multi-Unit Restaurant Manager provides leadership and oversight for front-of-house operations across WCCB's dining venues, catering, and special events. This role is responsible for delivering exceptional service, resident satisfaction, operational consistency, and a welcoming dining experience.

Working within a framework of Teamship and Empowerment, this leader develops and supports service teams through coaching, accountability, and collaboration. The Multi-Unit Restaurant Manager partners with Dining Services leadership and other departments to strengthen operations, enhance the resident experience, and support the community's mission and values.

What You'll Do In This Role

• Lead daily front-of-house operations across multiple dining venues, catering, and special events.
• Lead, coach, and develop service leaders and team members to promote engagement, retention, and professional growth.
• Oversee hiring, onboarding, training, scheduling, performance management, and development of service personnel.
• Maintain high standards for service, food presentation, sanitation, food safety, and overall dining quality.
• Be visible and engaged during meal periods, connecting with residents and guests and responding promptly to feedback and concerns.
• Monitor resident satisfaction and venue performance, identifying opportunities for improvement and implementing action plans as needed.
• Lead pre-meal standups and regular team meetings to communicate expectations, reinforce standards, and support team alignment.
• Address service concerns and operational challenges, escalating issues to Dining Services leadership when appropriate.
• Build strong relationships with residents, guests, team members, and community departments.
• Support Resident Dining Committee meetings, Team Leadership programs, special projects, holidays, and community events.
• Oversee cash controls and support the monitoring and evaluation of dining costs.
• Monitor inventory and ensure appropriate par levels are maintained within budget guidelines.
• Partner with Dining Services leadership on menu development and initiatives that enhance the resident dining experience.
• Ensure dining spaces are appropriately presented for holidays and special events.
• Utilize technology and operational tools to improve efficiency and service.
• Perform other duties as assigned.

Core Competencies

• Demonstrates strong verbal and written communication skills and the ability to communicate clearly and professionally.
• Demonstrates proficiency in basic business math and the ability to apply mathematical concepts in daily operations.
• Demonstrates strong interpersonal skills, flexibility, patience, and a collaborative approach to working with others, with particular sensitivity to the needs of older adults.
• Responds professionally and effectively to internal and external inquiries.
• Demonstrates the ability to supervise, coach, train, and develop team members.
• Exercises sound judgment, discretion, and the ability to work independently.
• Demonstrates strong organizational skills and the ability to prioritize and manage multiple responsibilities.
• Proficient in reading, writing, speaking, and understanding English.

Physical Requirements

• Ability to lift 35 pounds or more.
• Ability to stand, walk, sit, and maneuver safely throughout dining, kitchen, office, and storage areas for extended periods.
• Ability to stand on concrete flooring for extended periods.Sufficient vision, hearing, and manual dexterity to safely perform essential job functions.
• Ability to operate office and kitchen equipment and a fire extinguisher.
• Ability to assist with resident evacuation when necessary.
• Exposure to commercial kitchen environments, including heat, odors, cleaning products, and potential burns or falls.

The Experience You’ll Bring

• Associate degree in Culinary Arts, Hospitality, Food Service Management, or a related field; equivalent industry experience may be considered.
• Minimum of six years of management experience in hospitality, dining services, or a related industry.
• Must be at least 21 years of age.
• Comprehensive knowledge of dining room service, resident relations, food presentation, sanitation, food handling, and food safety practices.
• Ability to learn and effectively use POS systems and other applicable technology.
• ServSafe and CPR certification, or ability to obtain both within one year of employment.
• Ability to work beyond normal hours, including weekends, holidays, and on-call hours as needed for emergencies or severe weather.
• Ability to work effectively in a fast-paced environment and manage the physical and emotional demands of the position.
• Willingness to receive an annual flu vaccine during flu season

Preferred

• Experience managing multiple dining venues or restaurant locations.
• Experience in senior living or long-term care.

Compensation & Benefits

• Compensation Range: $75,000 - $83,000 (based on relevant experience)
• Full-Time Employee (and eligible Part-Time Employee) Benefits & Perks Include:
• Medical, Dental, Vision Insurance (Available Day One!)
• Life & Disability Insurance (Short- and Long-Term)
• Retirement Plan with Employer Match
• Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
• Tuition Assistance + Scholarships for You & Your Family
• Employee Assistance Program (EAP)
• Legal/Identity Theft Protection Plans
• Team Member Discounts
• Career Growth & Leadership Development Opportunities

At-Will Employment Statement

Employment with our organization is “at-will,” meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.

Equal Employment Opportunity Statement

We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.