Multi Unit Operations Supervisor

McDonald's; Lafayette (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Operations Supervisor at McDonald's in Lafayette, LA leads a team across multiple units to achieve goals in quality, service, and cleanliness. This role collaborates with General Managers and Shift Managers to set targets and coach the management team to exceed standards.

The ideal candidate has multi-unit experience in quick service or hospitality, strong leadership, and a proven track record of building capable teams, maintaining food safety, and driving performance across locations.

Qualifications

• Experience leading multiple restaurants or units.
• Background in quick service, hospitality, or retail preferred.
• Strong leadership, coaching and development capabilities.

Responsibilities

• Run a patch of profitable restaurants and meet Quality, Service, and Cleanliness standards.
• Lead General Managers and Shift Managers; set goals and plans to achieve them.
• Hire and develop department, shift managers and crew as needed.
• Coordinate with General Managers and Director of Operations on brand standards, labor, food cost, and scheduling.
• Maintain building and property standards at each location.
• Build a trained and certified management team and reduce turnover.

Skills

Multi-Unit Experience

Dynamic Leader

Team Building

Food Safety Practices

Coaching & Direction

Brand Standards

Labor & Scheduling

Operations Leadership

Accountability

High-Volume Experience

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA.

Description:

McDonald's Works for Me.

I’m going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow.

The Job for Me – Get a job that inspires your best and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.

The Team for Me – Our people want to say YES — to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business that serves up delicious food and feel-good moments. Does this sound like you? You’ll fit right in.

The Company for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, valuable job training, and retirement benefits.

Requirements:

The Operations Supervisor is responsible for running a patch of profitable restaurants and for making sure the restaurants meets McDonald’s critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job! The Operations Supervisor works with his/her General Managers & Shift Managers to set the restaurant’s goals and creates a plan to achieve the goals.

To meet restaurant goals, the Operations Supervisor doesn’t work alone. He or she leads a team of General Managers & Shift Managers that have specific responsibilities in the restaurant. This means helping the General Managers to set their own goals, following up on their progress, and providing coaching and direction to improve the Management Teams. By improving the Management Team, the restaurant improves!

The Operations Supervisor may also be responsible for hiring and developing Department, Shift Managers and crew to make sure that the restaurant has the right team to lead into the future.

Ideal candidates should have previous Area Supervisor/Operations Supervisor experience running high volume locations. A background in quick service restaurants is strongly desired, or experience in hospitality or retail.

Additional Requirements:

• Must have Multi-Unit Experience
• Dynamic Leader with Team Building skills
• Reinforce accountability amongst locations to company standards and policies.
• Maintain exceptional food safety practices at every location
• Work closely with the General Managers & Director of Operations on Brand Standards, labor, food cost and scheduling
• Uphold building and property standards of each Location
• Staff each store with a fully Trained and Certified Management team.
• Develop all level of managers by continuously focusing on their development.
• Maintain a low turnover rate by retaining and developing management staff.

Requsition ID: PDX_MC_C0852235-EC83-4CA8-BE03-036D55652D04_66735

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate‑owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally‑recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in contact with a job at the Company or at a McDonald’s corporate‑owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We’re following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.