Multi-Unit Leader

Sonic Drive-In; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Sonic Drive-In is seeking a Multi-Unit Leader to oversee multiple locations. This role involves managing staff, ensuring operational compliance, and enhancing guest experiences. Ideal candidates will possess leadership skills and a background in the restaurant industry, with a focus on quality control and team development.

Qualifications

• 3+ years in restaurant management, preferably in QSR.
• Experience in multi-unit supervision required.
• Strong leadership and supervisory skills.

Responsibilities

• Manage operations of multiple SONIC drive-ins.
• Train and support employees for quality service.
• Oversee staffing and compliance with company policies.

Skills

Leadership

Communication

Problem Solving

Education

High school diploma or equivalent

Advanced studies in business or restaurant management

Job description

SONIC Multi-Unit Leader Job Description

SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours, and a cool uniform.

As a Sonic Multi-Unit Leader, you will manage the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting employees to ensure quality food is provided in a clean, safe, and efficient manner, ensuring our guests have an enjoyable experience at Sonic. The key responsibilities include:

1. Managing, training, and coaching General Managers, including conducting management orientations.
2. Directing and assigning employees to meet operational standards.
3. Overseeing employees and management across multiple drive-ins, ensuring duties are performed in various stations such as Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop, and Drive-Thru, depending on store volume.
4. Ensuring compliance with the employee handbook, policies, and practices.
5. Addressing employee issues and policy violations promptly, reporting all incidents to the supervisor.
6. Reviewing work schedules to ensure proper staffing and service levels.
7. Monitoring and controlling costs related to food, labor, paper, and inventory, and taking corrective actions as needed.
8. Monitoring vendor performance and taking corrective actions when necessary.
9. Auditing employment and payroll records.
10. Reinforcing guest-first service principles to management.
11. Handling escalated guest requests and complaints professionally.
12. Recruiting, interviewing, and hiring management team members to maintain proper staffing levels.
13. Approving employee and management compensation within company guidelines.
14. Preparing operational reports for multiple drive-ins and developing action plans for financial or sales issues.
15. Developing and implementing regional marketing plans.

Additional Requirements

• High school diploma or equivalent; advanced studies in business or restaurant management preferred.
• Minimum of three years in restaurant management, preferably in QSR, with shift supervision experience.
• Experience in multi-unit supervision is required.
• Willingness to work irregular hours, including nights, weekends, and holidays.
• Knowledge of recruiting, interviewing, and labor law compliance.
• Strong leadership, communication, and supervisory skills.
• Basic accounting and computer skills.
• Ability to work independently, multi-task, and solve problems effectively.
• Adherence to appearance, uniform, and hygiene standards.

Join us in creating a groovy Sonic experience! All that's missing is you. Apply today!

Sonic and its franchise owners are Equal Opportunity Employers.