Multi Store Manager (Self Storage)

SecureSpace; San Jose (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off + company holidays

401(k) with generous matching

Expansive Medical, Dental, and Vision

Free 10x15 Self Storage Unit

Job summary

SecureSpace Management LLC is seeking a Multi-Store Manager to lead several self-storage locations, driving unit rentals, collections, and customer experiences. You will coordinate team efforts, schedule shifts, and ensure security and cleanliness across properties.

You will travel frequently to stores, supervise operations, and develop internal talent. A strong customer-service mindset and proficiency with MS Word/Excel are essential for success.

Qualifications

• 3+ years of experience in storage, retail, or hospitality.
• Multi-unit management experience preferred.
• Strong English verbal and written communication.
• Customer service mindset.
• Proficient in MS Word and Excel.
• Willing to travel frequently to assigned stores.
• Ability to identify maintenance, safety, and fire issues.

Responsibilities

• Oversee multiple self-storage locations and drive sales and occupancy.
• Guide customers through rental process and ensure smooth transactions.
• Coordinate scheduling with team and support store operations.
• Perform property inspections for security and cleanliness.
• Report to Area Manager and leadership with updates.

Skills

Storage/retail/hospitality experience

Multi-unit experience

English proficiency

Customer service mindset

MS Word & Excel

Maintenance safety awareness

Operate roll-up doors

Travel frequently

Tools

Microsoft Word

Microsoft Excel

Job description

Mission Statement

SecureSpace Management LLC is one of the fastest growing Self Storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and upgraded security features, SecureSpace Management provides a high-quality experience that our customers can count on in any store they visit.

Self-Storage Multi-Store Manager Scope of Position

The Multi-Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. To this end, the Multi-Store Manager must be able to work within collaborative team efforts to prioritize sales, customer acquisition, vendor management, and the overall performance of their assigned stores. The Multi-Store Manager will also support departmental projects and initiatives and constantly demonstrate teamwork skills by cooperating with staff and customers.

The Multi-Store Manager will ensure their assigned stores’ overall reflection of brand expectations, including sales, collections and occupancy stats, positive customer experience, cleanliness, and facility operations.

What makes a Multi-Store Manager at a SecureSpace Self-Storage facility different than the other Storage opportunities?

• We truly promote from within. We are opening 30+ stores in 2026, which provides a great opportunity for career growth. Currently over 40% of our Area Managers started as Store Managers with SecureSpace.
• 62% of move-ins are completed online with the help of our US-based customer success team. They arrive at your store already booked and paid!
• Our stores are fully owned and operated, no managed properties to deal with.
• All of our Auctions are done online, no in-person auctions.
• Co-develop your shift schedules with your team, your input is valued and respected.

Are you an energetic, friendly, and ambitious self-starter yearning for career growth? Look no further because we want you to join our team.

To sweeten the deal, we're offering a $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment. Performance and attendance requirements apply;

Self-Storage Multi-Store Manager Skills And Experience

• Minimum (3) years of experience in storage, retail or hospitality.
• Multi-unit experience is preferred but not required.
• Strong use of the English language in verbal and written communication.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up doors for storage units.
• Required to travel on a frequent basis to assigned stores for both regular shift coverage and the ongoing support of team members, customers, and store needs as necessary.

Self-Storage Multi-Store Manager Responsibilities

Across multiple assigned self-storage locations, you will:

• Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
• Guide and assist new customers through the rental process, ensuring transactions are conducted smoothly.
• Reach out personally to potential clients to confirm their moving dates and ensure their storage units are secured.
• Manage past due tenants proactively and handle the paperwork for the lien/auction process efficiently.
• Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
• Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and executing light maintenance tasks.
• Communicate results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and the Leadership Team.
• Travel frequently to all assigned locations for scheduled shifts and operational support based on the needs of the business.
• Be flexible with your schedule for weekend and holiday work, depending on facility hours and schedules with your team.

Self-Storage Multi-Store Manager Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll up doors, and reach overhead.
• Ability to operate a desktop or laptop computer.
• Ability to access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.

Self-Storage Multi-Store Manager Work Habits

• Must adhere to all GSA Management’s and SecureSpace Management’s policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous, and cooperative manner with GSA Management and SecureSpace Management staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude.
• Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.

Self-Storage Multi-Store Manager Benefits

• A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team.
• An outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay + monthly bonus opportunity.
• Paid Time Off + company holidays.
• 401(k) with a generous matching program.
• Expansive Medical, Dental, and Vision Benefits.
• Free 10x15 Self Storage Unit!

SecureSpace Management LLC is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind based on race, creed, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, marital status, citizenship or immigration status, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment practices, including but not limited to recruitment, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.

SecureSpace Management LLC complies with all applicable disability laws and is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment-related benefits, please contact Human Resources at hr @ insitepg.com