Multi Store Manager Mall of New Hampshire

EssilorLuxottica Group; Manchester (NH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee discounts

Bonus/commission plan

Job summary

Sunglass Hut, part of EssilorLuxottica, is hiring a Multi Store Manager for Mall of New Hampshire. You will oversee multiple Sunglass Hut locations within the mall, coach a team of brand ambassadors, and ensure The Sunglass Hut Experience drives sales and delivers exceptional service.

You will lead on-floor operations, manage staffing, scheduling, and training, and uphold brand standards across stores. This role requires leadership in a fast-paced retail environment and a passion for customer

Qualifications

• High School Diploma and 2+ years of leadership experience.
• Strong time management and sales-focused mindset.
• Retail or customer service experience preferred.

Responsibilities

• Deliver store and personal sales goals and KPIs.
• Drive sales by identifying opportunities to meet mall goals.
• Coach, mentor, and develop the team to deliver The Sunglass Hut Experience.
• Schedule staff to meet business needs and maintain brand standards.
• Recruit and hire to staffing needs and ensure training is completed.

Skills

Leadership

Time Management

Retail / Customer Service

Education

High School Diploma

Job description

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Multi Store Manager Mall of New Hampshire

At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Multi Store Manager drives results and oversees the operations of multiple Sunglass Hut stores within the same mall.

The Multi Store Manager will be an ‘on the floor’ leader driving success in a multi‑unit environment managing multiple stores. The Multi Store Manager is responsible for coaching, developing, and inspiring a team of brand ambassadors for Sunglass Hut.

The Multi Store Manager will create an environment where a team will deliver exceptional service through delivery of The Sunglass Hut Experience. The Multi Store Manager will consistently model all Sungalss Hut Experience behaviors exceeding store and personal sales goals. The Multi Store Manager is responsible for ensuring all company policies and procedures, associate training and development and Multi Store Manager tasks consistently meet Brand standards

The Multi Store Manager creates an environment where everyone delivers great service that translates into sales through The Sunglass Hut Experience. The Multi Store Manager succeeds through leadership, energy and a willingness to make quick decisions while motivating the team and holding them accountable for results.

MAJOR DUTIES AND RESPONSIBILITIES

• Accountable for delivering both stores and personal sales goal and all KPI’s
• Drive sales by consistently identifying opportunities and gaps to achieve individual, store, and mall goals.
• Inspire team through associate growth plans, PIP’s with documentation and consistent follow up to promote an environment of accountability.
• Create an environment of shared wins through coaching, developing, mentoring, and inspiring the team to enhance mall performance.
• Network, recruit, and hire to staffing needs filling open positions in a timely manner utilizing appropriate company tools.
• Train staff using onboarding tools and ensure completion is reflected on saturation reports.
• Create a fun, inspiring , and inclusive work environment that reflects the culture of the brand KCI’s.
• Majority of time is spent on the sales floor engaged with customers and coaching our associates.
• Continually coach and development the team to ensure consistent and flawless execution of The Sunglass Hut Experience.
• Build and protect the integrity and essence of the Sunglass Hut Brand and the brands that we represent including building relationships with our host environments.
• Ensure execution and adherence to Brand standards and tools, operations policies and procedures, visual standards, inventory control, associate training and continueed development.
• Be responsible for all aspects of Associate scheduling pertaining to business needs.

BASIC QUALIFICATIONS

• High School Diploma and 2+ years of previous leadership experience
• Time management

PREFERRED QUALIFICATIONS

• Previous leadership in retail or customer service experience preferred
• The Multi Store Manager is the expected to work on the highest traffic driving days to ensure delivery of The Sunglass Hut Experience and meet sales goals. Highest traffic days are based on market sales trends.

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.