Multi-Site Team Lead, Onsite Services

MSC; Orland Park (IL); On-site; USD 64,000 - 86,000; Full time

Job summary

MSC Industrial Supply Co. in Naperville/Orland Park area seeks a Multi-Site Onsite Team Lead to oversee onsite staff and the client's MRO spend across multiple locations.

You will supervise Onsite Specialists, manage executive relationships, and drive cost savings and inventory performance. The role blends distribution with professional procurement, requiring strong leadership, supplier management, and reporting.

Qualifications

• Bachelor's degree in business or supply chain and 7+ years' experience or 12+ years in integrated supply/distribution.
• Ability to manage staff and clients in a high tempo manufacturing environment.
• Experience with executive relationship management, supplier management, and inventory control.

Responsibilities

• Provides direct supervision, mentoring, and supply chain guidance to onsite staff at multiple locations.
• Manages plant executive relationships and client communications.
• Oversees team capacity across locations and monitors key service metrics (cost savings, fill rates).
• Participates in sourcing, supplier management, and cost savings initiatives.
• Delivers regular reporting to regional managers and account teams; tracks progress and performance.
• Reviews purchasing history and enforces compliance with sourcing strategies.

Skills

Staff management

Executive relationships

Supply chain knowledge

Cost savings development

Inventory management

Customer service

Education

Bachelor's degree in business or supply chain

Tools

SAP

JDE

Maximo

EAM

CribMaster

Tofino

Job description

BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID : 21326
Employment Type : Full Time
Job Category : Customer Service/Support
Work Location : Naperville, IL

BRIEF POSITION SUMMARY

The Multi-Site Onsite Team Lead's role is focused on managing the client's MRO spend and our onsite personnel at an Onsite Services location. The Multi-Site Team Lead will manage Onsite Specialists at multiple locations. This role combines the competencies of distribution and professional procurement (just as integrated supply is the outsourcing of supply chain functions to a distributor). Key competencies include managing plant executive relationships, supplier management, cost savings process, personnel management, customer service, and inventory management. Goals are to retain and grow established business, provide stability and guidance to the onsite staff.

DUTIES AND RESPONSIBILITIES

• Provides direct supervision, mentoring, and supply chain guidance to Onsite associates located at the manager's assigned site location.
• Manages assigned plant executive relationships.
• Manage team capacity across multiple customer locations
• Manages key supply chain service level metrics, such as cost savings and inventory fill rates, to retain and grow established integrated supply business within the site.
• Actively participates in the sourcing of products not available through MSC as well as the supplier relationship management of second tier supplier partners.
• Provide weekly communications to their assigned Regional Onsite Manager and the associated Account Manager, document weekly communications with the client's site champion, and document monthly progress and performance reviews with the client's site champion and plant executives.
• Provide guidance, process management, and regular client reporting around all cost savings procedures, savings attainment, and service level metrics.
• Identify and realize opportunities for expanded spend management within their assigned site.
• Review purchasing history for compliance with established sourcing strategies.
• Enter Corrective Action Reports (CARs) for resolution as conditions warrant and review any open CARs or issues with client's site champion weekly.
• Review onsite inventory for optimization opportunities at least twice per year.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

QUALIFICATIONS

What You Need:

• Bachelor's degree (in a business or supply chain related field) and a minimum of seven years' relevant experience (including integrated supply, distribution, and/or indirect materials management for a large manufacturer) OR a minimum of 12 years' relevant experience as described.
• Must have demonstrated ability to manage staff and clients in a high tempo manufacturing environment.
• Plant-level executive relationship management, third party supplier management, indirect materials cost savings process expertise, personnel management, expertise with multiple supply chain platforms (SAP, JDE, Maximo, EAM, CribMaster, Tofino, etc.), customer service, and inventory management.
• Demonstrated product and application knowledge regarding industrial use MROP products, including any of various MROP categories such as perishable tooling, general industrial, electrical, power transmission (PTB), pipe valves & fittings (PVF), fluid power, electronics, automation, and/or safety.
• General knowledge of the sourcing and market participants for all MRO categories.

Bonus Points If You Have:

• CPSM certification is helpful, but not required.

Other Requirements:

• A valid driver's license and availability to respond to off-shift emergency supply chain issues.
• Ability to travel up to 25-50% of the time.
• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).

Compensation starting at $63,800 - $86,350 per year depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

We also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.

Location/Region: Orland Park, IL (60462)