Multi-Site Resident Services Coordinator

Harbor Group Management Company; Norfolk (VA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive salaries

Bonuses

Medical, dental & vision plans

401(k) with employer matching

Paid time off and holidays

Paid parental leave

Flexible spending accounts

Company-paid disability & life

Health savings account

Wellness perks

Employee apartment discount

Employee referral program

Tuition reimbursement

Insta Pay eligible

Volunteer opportunities

Employee recognition

Job summary

Harbor Group Management Company is seeking a Multi-Site Resident Services Coordinator to oversee two or more properties and enhance resident experience. You will coordinate events, communications, and daily operations, acting as the resident’s primary contact with the site team.

The role requires customer-service focus, strong organization, and the ability to work with leasing, management, and vendors to maintain a welcoming, well-run community.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of leasing, sales, or customer service experience; property management preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines.
• Proficient with Microsoft Office and property management software experience preferred.
• Creative mindset to design and implement engaging community events and experiences.
• Customer-service oriented with professional resident interactions.
• Occasional evenings or weekends required; valid driver's license.

Responsibilities

• Serve as primary contact for resident support, addressing concerns professionally and urgently.
• Greet residents, prospects, and guests; assist or provide tours as needed.
• Coordinate and support move-in/out processes, scheduling elevator times and guest suite reservations.
• Manage and log package deliveries with timely resident notifications.
• Monitor amenity spaces; keep them clean, stocked, and tour-ready.
• Plan and promote resident events and community initiatives in common areas.
• Develop monthly resident communications and post on resident portal.
• Maintain relationships with local vendors for resources and opportunities.
• Support leasing and marketing efforts, assist with tours and materials.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Property Management software

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Multi-Site Resident Services Coordinator

Job Title: Multi-Site Resident Services Coordinator

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY:

In the Multi-Site Resident Services Coordinator role, you will be responsible for maintaining two or more properties. The Resident Services Coordinator (RSC) plays a key role in enhancing resident satisfaction and retention in a multifamily community by delivering exceptional service, managing resident programs and communication, and supporting daily operations. This role serves as a primary point of contact for residents, working collaboratively with the Property Manager, Leasing Specialists, and the broader site team to ensure a vibrant, welcoming, and well-organized living environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

• Serve as the primary contact for resident support, addressing concerns and resolving issues with professionalism and urgency.
• Greet residents, prospects, and guests, ensuring a positive first impression and providing assistance or tours as needed.
• Coordinate and support the resident move-in and move-out processes, including scheduling elevator/load-in times and guest suite reservations.
• Manage and log package deliveries, ensuring timely resident notifications.
• Monitor and maintain amenity spaces, ensuring they are clean, stocked, and "tour-ready" at all times.
• Plan, execute, and promote engaging resident events, programs, and community-building initiatives using common areas and amenity spaces.
• Develop monthly resident communications such as newsletters, event calendars, and flyers; manage resident portal postings.
• Maintain strong relationships with local vendors, businesses, and service providers to offer relevant resources and exclusive resident opportunities.
• Respond to and monitor the community email account, collaborating with the team to ensure timely communication and follow-up.
• Support leasing and marketing efforts to meet property goals by assisting with tours, maintaining marketing materials, and contributing to strategy.
• Input on event budgets and manage program-related expenses to align with budgetary goals.
• Maintain accurate and current resident call lists and distribute resident notices as needed.
• Serve as a liaison between residents and the Property Manager, escalating issues and sharing feedback as appropriate.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Proficient with Microsoft Office and Property Management software experience is preferred.
• Creative mindset with the ability to design and implement engaging community events and experiences.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Availability to work occasional evenings or weekends for resident events.
• Valid driver’s license required (for operating golf carts if applicable).

What We Offer

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
Veteran Friendly
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.