Multi-Site Onsite Service Specialist - San Jose

MSC Industrial Direct Co.,Inc.; San Jose (CA); Hybrid; USD 51,000 - 66,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. is seeking a Multi-Site Onsite Team Lead in San Jose, CA to oversee onsite teams across multiple locations.

You will drive supplier relationships, cost saving programs, and inventory optimization while maintaining strong executive interactions with client stakeholders. The role emphasizes leadership, distribution expertise, and procurement know-how in a high-velocity manufacturing environment, with travel as needed and a focus on retaining and growing the onsite

Qualifications

• Bachelor's degree in business or supply chain or related field; seven years' experience in integrated supply, distribution or indirect materials, or 12+ years in similar roles.
• Proven ability to manage staff and clients in a high-tempo manufacturing environment.
• Experience with multiple supply chain platforms (SAP, JDE, Maximo, EAM, CribMaster, Tofino).
• Knowledge of MRO categories such as tooling, electrical, fluid power, PVF, automation, and safety.

Responsibilities

• Provide direct supervision, mentoring, and supply chain guidance to onsite associates at multiple locations.
• Manage plant executive relationships and key supplier partnerships.
• Oversee team capacity and ensure service levels and inventory performance meet targets.
• Lead sourcing for non-listed items and manage supplier relationships at second-tier level.
• Produce weekly and monthly communications and performance reviews with site champions and account managers.
• Drive cost savings initiatives and regular reporting on savings attainment and service metrics.

Skills

Staff management

Executive relationships

Cost savings

Inventory management

Supply chain

Customer service

Education

Bachelor's degree in business or supply chain

12+ years relevant experience

Tools

SAP

JDE

Maximo

EAM

CribMaster

Tofino

Job description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21716

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :San Jose, CA

BRIEF POSITION SUMMARY:

The Multi-Site Onsite Team Lead's role is focused on managing the client's MRO spend and our onsite personnel at an Onsite Services location. The Multi-Site Team Lead will manage Onsite Specialists at multiple locations. This role combines the competencies of distribution and professional procurement (just as integrated supply is the outsourcing of supply chain functions to a distributor). Key competencies include managing plant executive relationships, supplier management, cost savings process, personnel management, customer service, and inventory management. Goals are to retain and grow established business, provide stability and guidance to the onsite staff.

DUTIES AND RESPONSIBILITIES

• Provides direct supervision, mentoring, and supply chain guidance to Onsite associates located at the manager's assigned site location.
• Manages assigned plant executive relationships.
• Manage team capacity across multiple customer locations
• Manages key supply chain service level metrics, such as cost savings and inventory fill rates, to retain and grow established integrated supply business within the site.
• Actively participates in the sourcing of products not available through MSC as well as the supplier relationship management of second tier supplier partners.
• Provide weekly communications to their assigned Regional Onsite Manager and the associated Account Manager, document weekly communications with the client's site champion, and document monthly progress and performance reviews with the client's site champion and plant executives.
• Provide guidance, process management, and regular client reporting around all cost savings procedures, savings attainment, and service level metrics.
• Identify and realize opportunities for expanded spend management within their assigned site.
• Review purchasing history for compliance with established sourcing strategies.
• Enter Corrective Action Reports (CARs) for resolution as conditions warrant and review any open CARs or issues with client's site champion weekly.
• Review onsite inventory for optimization opportunities at least twice per year.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

JD Template Revision Date 5/2/2024

QUALIFICATIONS

What You Need:

• Bachelor's degree (in a business or supply chain related field) and a minimum of seven years' relevant experience (including integrated supply, distribution, and/or indirect materials management for a large manufacturer) OR a minimum of 12 years' relevant experience as described.
• Must have demonstrated ability to manage staff and clients in a high tempo manufacturing environment.
• Plant-level executive relationship management, third party supplier management, indirect materials cost savings process expertise, personnel management, expertise with multiple supply chain platforms (SAP, JDE, Maximo, EAM, CribMaster, Tofino, etc.), customer service, and inventory management.
• Demonstrated product and application knowledge regarding industrial use MROP products, including any of various MROP categories such as perishable tooling, general industrial, electrical, power transmission (PTB), pipe valves & fittings (PVF), fluid power, electronics, automation, and/or safety.
• General knowledge of the sourcing and market participants for all MRO categories.

Bonus Points If You Have:

CPSM certification is helpful, but not required.

Other Requirements:

• A valid driver's license and availability to respond to off-shift emergency supply chain issues.
• Ability to travel up to 25-50% of the time.
• This position may require access to International Traffic in Arms Regulations Information ITAR and/or Controlled Unclassified Information CUI.

*INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Compensation starting at $ 24.47 - $ 31.73 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.