Multi-Site Community Manager

Avanath Capital Management, LLC; Upper Marlboro (MD); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) plan

Paid time off

Continuous learning opportunities

Job summary

Avanath Capital Management, LLC in Upper Marlboro is seeking a Community Manager to oversee property operations. This role is integral to ensuring resident satisfaction and effective financial management of the community.

The ideal candidate will have over 5 years of property management experience and strong leadership skills. The position offers a competitive salary range from $80,000 to $90,000 and a comprehensive benefits package.

Qualifications

• 5-7 years of experience in the property management industry.
• 2+ years as a community/property manager.
• Demonstrated leadership experience and ability to resolve resident concerns.

Responsibilities

• Oversee community operations and ensure resident satisfaction.
• Manage budgets, financials, and generate revenue.
• Lead staff and ensure compliance with property management regulations.

Skills

Property management experience

Customer service

Leadership

Interpersonal communication

Microsoft Office proficiency

Job description

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• Crafting a sense of community, and going the extra mile to create a positive experience for all residents and staff. Building relationships with vendor partners and regulatory and social services partnerships and adopting a collaborative approach to create favorable circumstances.
• Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns, seeking resources throughout the organization via support services and senior leadership.
• Consistently demonstrate an approach of active listening, understanding, and ensuring that each resident and staff member feels seen, heard, and valued while working to resolve challenges.

Qualifications

• 5-7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications required.
• Strong interpersonal, verbal, and written communication skills
• Capacity to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Key Accountabilities

• Resident Relations + Customer Service
• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Responsible for all resident events and retention programs
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Maintain a secure, confidential file for each resident.
• Fiduciary
• At all times, must understand the current financial health of the assigned community by regularly reviewing the community budget comparison.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Manage and execute all budgets, rent rolls, projections, and occupancy goals.
• Implement a system to achieve 0% rent delinquency.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• With Regional Manager, prepare the Property Annual Operating Budget
• Prepare and submit subsidy vouchers (when applicable)
• Oversee large capital projects and communicate between multiple departments (when applicable)
• Staff Leadership
  • Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
  • Coordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.
  • Promote high-performing team execution through regular feedback, training, and development.
  • Empower collaboration and inclusivity, building trust and transparency.
  • Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners, and team members.
  • Regularly assess employee performance through on-the-spot feedback and the performance review process
  • Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations.
  • Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency.
  • Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
  • Ensure the community's curb appeal is immaculate at all times.
• Adherence to Property Management Rules, Regulations, and Guidelines
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
  • Meet compliance and eligibility requirements as established by the appropriate local, state, and/or federal agencies.
  • Ensure proper procedures are followed as detailed in the employee and management handbooks.
  • Respond to any potential housing violations and liability concerns regarding the community.
  • Seek approval and guidance from the Regional Manager within specified parameters.

Physical Demands & Working Conditions

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Travel within the region and to other business offices and events via airline, train, and automobile.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We Offer

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Benefits

• Respectful communication and cooperation between all employees.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

Compensation Range

$80,000—$90,000 USD