Multi-Site Community Consultant

American Property Management; Tacoma (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k with company match

Paid sick leave

Paid vacation

Job summary

American Property Management in Washington state is seeking a customer-oriented professional for an on-site role at Briarstone and Bellamonte properties. You will tour units, manage tenant relations, and support the rental process from start to finish.

Eligible candidates have 2+ years in customer service, 1+ year in multifamily housing, and strong English skills. Benefits include medical/dental/vision, 401k match, paid sick leave, and vacation, with a Tuesday–Saturday 8am–5pm schedule and

Qualifications

• 2+ years’ experience in customer service is required.
• 1+ years’ experience in the multifamily/student housing industry within the last 10 years preferred.
• Knowledge of Federal Fair Housing Laws, Landlord/Tenant Laws and ADA laws preferred.
• Fluent in English with strong reading, speaking, and writing skills.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Responsibilities

• Tour units with prospective tenants and highlight the qualities and selling points of the property/units.
• Handle customer and tenant relations and ensure all issues are addressed promptly with high service levels.
• Maintain knowledge of the current area market.
• Prepare and maintain reports for managers.
• Host community events and ensure compliance with company standards.
• Assist residents from beginning to end of the rental process.

Skills

Customer service

Multifamily housing

English fluency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About American Property Management

Founded in Bellevue, Washington in 1987, American Property Management stands proud as a leader in property management. With over three decades of dedicated service, our expertise shines in the realm of multifamily community management. We currently have 5,500+ units under management and strive to showcase excellence to our internal and external stakeholders.

At APM, our teams leverage modern technology and AI tools to automate routine work, surface insights faster, and free up time for high‑impact, human problem‑solving. Through AI and other technology, we have been able to reduce the times our teams spend in delinquency follow-up, prospect follow-up, resident follow-up and questions, renewal follow-up, and work order follow-up and questions. We don’t replace people with technology – we use AI as a smart assistant so our teams can collaborate better, make data‑informed decisions, and focus on the work that matters most. We are looking for people who are curious and innovative, excited to experiment with new tools, and passionate about using technology to drive our company forward.

To learn more about us: https://www.americanpropertymgmt.com/about-us

Position Overview

• Schedule – Tuesday - Saturday from 8am - 5pm - Flexibility to work additional hours may be required to meet company/project needs.


• On-Site Requirement: This position requires physical presence at your job location during the scheduled hours. Must be able to reliably commute or be planning to relocate before starting work. Please note that we are unable to consider current residents of the property for this position.


• Property Information – Briarstone, a 157-unit garden-style community built in 1993, Bellamonte, a 120-unit garden-style community built in 1991.


• Compensation Package – Pay: $25 to $27 Hour*


• Bonus Incentives include: Monthly Leasing Bonuses!


• Competitive medical, dental, and vision benefits. Employer pays 85% of employee’s premium.


• 401k contribution opportunity with an annual company match.


• Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).


• Paid vacation starting at two weeks and increasing with tenure.


• 11 paid holidays, including 2 personal holidays of your choice.

* The above compensation is a range. Offers are made based on a candidate’s experience and the geographical location of this position.

What We Offer

• Competitive starting wages (listed above).


• A company-wide commitment to diversity and inclusion.


• A positive work environment where employee’s contributions are valued.


• A fun culture with team-building activities and events.


• Comprehensive training programs and development opportunities.

What We’re Looking For

• 2+ years’ experience in customer service is required.


• 1+ years’ experience in the multifamily/student housing industry within the last 10 years preferred.


• Knowledge of Federal Fair Housing Laws, Landlord/Tenant Laws and ADA laws preferred.


• High school diploma or GED required.


• Demonstrates exceptional attention to detail and organizational abilities.


• Proficient in effective communication and teamwork.


• Maintains a positive outlook and embraces a collaborative team approach.


• Shows responsibility and takes pride in their work.


• Fluent in English, with strong reading, speaking, and writing skills.


• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Your Role

• Tour units with prospective tenants and highlight the qualities and selling points of the property/units.


• Handle customer and tenant relations and ensure all issues are being addressed promptly and with a high level of customer service.


• Maintain knowledge of the current area market.


• Prepare and maintain reports for managers.


• Host community events and ensure they are complying with American Property Management’s Quality Standards.


• Assist residents from beginning to end of the rental process.

The responsibilities above are not all-inclusive.

Our Mission & Culture

At American Property Management, “We are committed to being the ‘Best Asset Management Company in the West’ by setting the industry standard in customer service and honoring our customers who rely on us for continued exemplary service year after year.” To fulfill this mission, we prioritize respect, collaboration, integrity, and transparency. These core principles guide our interactions and decisions, creating a work environment where every voice is heard and valued.

We understand that our employees are the cornerstone of our success, and we foster a culture that encourages teamwork and open communication. Our commitment to integrity and transparency not only shapes the way we do business but also how we support and appreciate our dedicated team members. By nurturing these values and striving to exceed customer expectations, we create a stronger, more successful company where everyone has the opportunity to thrive.

Background Checks and Screenings

Candidates should be prepared to undergo a background check and complete a 4-panel drug screening. Depending on the position, the background check may involve professional reference checks, credit checks, county and nationwide criminal history reviews, social media screenings, as well as education, certification, and employment verifications.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION EMPLOYER

We are a proud Equal Opportunity Employer and are dedicated to fostering an inclusive workplace. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive. We encourage applicants of all races, colors, religions, genders, sexual orientations, gender identities or expressions, national origins, ages, disabilities, veteran status, and all other characteristics to apply. Our commitment to equality, respect, and inclusivity means we strive to reflect the communities we serve and welcome the unique contributions that come from diverse perspectives.