Multi-Location Personal Injury Operations Coordinator

IBI Healthcare; Alpharetta, Northern (GA, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

IBI Clinic is seeking a Personal Injury Coordinator to support PI operations across three locations and travel between Loganville, Alpharetta, and Brookhaven. You will coordinate PI cases, accompany patients to appointments, and liaise with attorneys and medical providers to keep case progress on track.

The role requires strong communication, organizational, and administrative skills, with a patient-centered approach and willingness to travel as needed.

Qualifications

• Ability to travel between three locations and partner offices.
• Personal Injury experience preferred.
• Strong communication with patients, attorneys, chiropractors, and providers.
• Patient-centered approach guiding patients through treatment and recovery.
• Problem-solving skills for scheduling and coordination challenges.
• Administrative tasks: documentation, scheduling, follow-ups, case tracking.

Responsibilities

• Coordinate and manage Personal Injury patient cases across all three locations.
• Serve as the on-site team member supporting PI operations.
• Accompany patients to appointments with chiropractors, attorneys, and partner offices when needed.
• Assist with in-person coordination, scheduling, and patient support.
• Act as a liaison between patients, attorneys, chiropractors, and medical providers.
• Track patient appointments, treatment progress, and case status.
• Ensure all required documentation and forms are completed and submitted properly.
• Follow up with patients to ensure compliance with appointments and treatment plans.
• Assist with general administrative and operational tasks related to PI cases.
• Help coordinate transportation, appointments, and scheduling between multiple offices.
• Provide updates to management regarding case progress and any issues that arise.
• Support front office operations when needed.

Skills

Flexibility

Travel

PI experience

Communication skills

Patient-centered

Problem-solving

Administrative skills

Highly organized

Bilingual (English/Spanish)

Reliability

Job description

IBI Clinic is seeking a Personal Injury Coordinator to support PI operations across three locations and travel between Loganville, Alpharetta, and Brookhaven. You will coordinate PI cases, accompany patients to appointments, and liaise with attorneys and medical providers to keep case progress on track.

The role requires strong communication, organizational, and administrative skills, with a patient-centered approach and willingness to travel as needed.