Multi-Location Customer Service Specialist

The Sherwin-Williams Company; Essex Junction (VT); On-site; USD 20,664 - 26,174; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our retail stores in Vermont. You will assist wholesale and retail customers, determine needs, present products, and resolve concerns to drive satisfaction and sales.

Responsibilities include handling sales transactions, stocking displays, assisting deliveries, and maintaining product knowledge. A strong focus on service, teamwork, and meeting store goals is essential.

Qualifications

• Must be 18+ and legally authorized to work in the United States.
• Valid, unrestricted Driver's License is required.
• Able to lift up to 70 lbs and handle inventory tasks.
• Willing to work evenings and weekends as needed.
• Internal Sherwin-Williams employee: meet expectations rating and HR Cloud courses completed.

Responsibilities

• Deliver excellent customer service and drive sales in-store.
• Assist customers in person and by phone, determining needs and offering products.
• Build trust with wholesale and retail customers and process transactions.
• Maintain displays, stock shelves, tint/mix products, and assist with deliveries.
• Aim to meet monthly, quarterly, and yearly sales goals and follow policies.

Skills

Customer service

Sales

Product knowledge

Spanish language

Education

High School diploma

Tools

POS system

Tinting equipment

Job description

Overview

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. The role aims to achieve excellent customer service while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at the following locations: 83 B Pearl Street, Essex, VT 05452; and 705732 1242 Shelburne Road, S. Burlington, VT 05403. The company conducts a criminal history review to protect its business, customers, staff, vendors, contractors, and the public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish