Multi-Location Customer Service Specialist

Sherwin--william; Concord (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams in Concord, NC is seeking a Full-Time Customer Service Specialist to assist customers, determine their needs, and recommend appropriate solutions.

You will resolve concerns, maintain store standards, and support sales goals while delivering courteous, knowledgeable service across our retail network.

Qualifications

• Experience in customer service.
• Ability to answer questions about products and recommend solutions.
• Capable of resolving customer concerns and ensuring satisfaction.

Responsibilities

• Assist customers and determine their needs.
• Answer questions about Sherwin-Williams products and services.
• Resolve customer concerns and ensure maximum client satisfaction.
• Maintain high store standards and contribute to sales goals.

Skills

Customer service

Communication

Cash handling

Job description

The starting pay for this role is $17/hour
Full-Time
The individual selected for this role will be expected to work at stores within a 20 mile radius of Store #2979 located at: 376 Church Street North, Concord, NC 28025 .Additional stores supported include:

Store #2555 located at: 2315 Coldwater Ridge Dr, Kannapolis, NC 28083
Store #2567 located at: 800 W Innes St, Salisbury, NC 28144
Store #2639 located at: 6676 Kee Ln, Harrisburg, NC 28075

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.