Multi-Agency Emergency Dispatcher

Bayfield County, WI; Town of Washburn (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Bayfield County, WI is seeking a dedicated dispatcher to provide emergency and non-emergency communications for police, EMS, fire departments, and the county’s answering point.

The role involves answering public inquiries, gathering necessary details for dispatch, and assigning calls to field units while maintaining comprehensive records and coordinating with multiple agencies. Strong typing, computer and radio skills, and situational judgment are essential.

Qualifications

• Ability to communicate effectively, including written and oral communications.
• Typing skills 40-50 words per minute.
• Proficiency with computer terminals and radio dispatch equipment.
• Familiarity with CAD and records management systems.

Responsibilities

• Provide dispatch services for law enforcement, EMS, fire departments, and emergency telephone answering point.
• Answer questions from the public and obtain information to dispatch appropriate services.
• Assign calls for service to field units.
• Maintain records of all calls and retrieve audio/data files.
• Communicate via radio, phone, or text with field units and perform requested tasks.
• Perform emergency radio procedures during radio issues.
• Provide updates to field units on incidents and information.
• Assign units using knowledge of Bayfield County geography and boundaries.
• Process alarm reports and monitor surveillance where applicable.
• Enter, modify, and cancel warrants; record stolen items and missing persons.
• Use CAD and records management systems to document and track incidents.
• Handle routine record checks for field units.

Skills

Effective communication

Typing 40-50 wpm

Computer terminal operation

Radio dispatch equipment

Learning ability

Judgment and initiative

Education

High school diploma or GED

Tools

CAD/records management systems

Job description

Bayfield County, WI is seeking a dedicated dispatcher to provide emergency and non-emergency communications for police, EMS, fire departments, and the county’s answering point.

The role involves answering public inquiries, gathering necessary details for dispatch, and assigning calls to field units while maintaining comprehensive records and coordinating with multiple agencies. Strong typing, computer and radio skills, and situational judgment are essential.