MSR

Island Federal; Setauket (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Island Federal is seeking a Member Service Representative/Float to assist members with accounts and services, cross-sell credit union products, and process loan applications. The role requires strong communication and prior teller experience, with opportunities to work across Nassau and Suffolk locations.

The position emphasizes accuracy, member service, and knowledge of electronic services, with flexible scheduling including evenings and weekends.

Qualifications

• Strong communication and interpersonal abilities are required.
• Experience in sales or client-facing roles.
• Prior Teller experience is essential for daily transactions.
• NMLS registration must be completed within 30 days of starting.

Responsibilities

• Evaluate member accounts and services to cross-sell credit union products.
• Process and document loan applications using XP2 and required paperwork.
• Open and maintain membership accounts and services.
• Handle stop payments, wire transfers, statements, and card orders.
• Answer member inquiries by phone or mail about products and fees.
• Interact with members to resolve inquiries, issues, and complaints.
• Perform non-monetary transactions such as deposits and loan payments.
• Explain and promote electronic services to members.

Skills

Communication skills

Supervisory skills

Organizational skills

Sales experience

Teller experience

Education

High school diploma or equivalent

Job description

MEMBER SERVICE REPRESENTATIVE/MEMBER SERVICE REPRESENTATIVE FLOAT

Provide solutions to Members’ financial needs by suggesting credit union products and services utilizing Island Federal Credit Union’s preferred way of selling, handling problems and inquiries, and performing transactions with accuracy and little supervision in a positive and professional manner. Maintain a thorough knowledge of all credit union services and be available to assist as needed in other areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Evaluate new and existing Member’s accounts, services, and credit report. Identify and cross sell credit union services, deposit, and loans products, which provide solutions to the Members’ needs and improve their financial well-being utilizing Island’s preferred way of selling.
• Obtain required documentation to process Member loans and input loan applications in XP2.
• Obtain required documentation to process and open new membership accounts and/or services.
• Process requests for stop payments, share draft copies, wire transfers, certificate changes, statement copies, credit card applications, check orders, resolve Member bill pay issues, address changes, loan questions, etc.
• Respond to Member’s requests via phone or mail regarding credit union products, services, and fees.
• Interact with Members to resolve inquiries, problems, and complaints.
• Perform non-monetary transactions such as deposits, loan payments, transfers, and check withdrawals for Members via phone or in person.
• Keep up to date on all new and existing electronic services offered by the credit union. Explain and educate the electronic services to Members.
• Adhere to all security procedures as well as all credit union policies and procedures.
• Complete and pass all required BSA Training.
• Cover reception desk in absence of the receptionist.
• Maintain inventory and required audits for safety deposit boxes.
• Perform Notary Public duties.
• Obtain required documentation and perform Signature Guarantees following all proper policies and procedures.
• Accommodate flexible work schedule to meet branch needs, including evenings and weekends.
• Assist at Teller platform during peak periods.
• Reporting to various in-county (Nassau or Suffolk) locations required and as directed by Management.
• Perform other duties as assigned by management.

REQUIREMENTS

• High school graduate or equivalent.
• Prior Sales experience.
• Teller experience required.
• Must possess good communication, supervisory, and organizational skills.
• Complete registration with NMLS within 30 days.
• Complete Signature Guarantee training within 30 days.
• Obtain Lending Authority within 180 days.

COMPENTENCIES

• Excellent written and oral communication skills
• Excellent organizational skills
• Ability to prioritize, pay close attention to detail, and coordinate various activities simultaneously.
• Ability to communicate with co-workers, management, and business contacts in a courteous and professional manner.