MSP Level 3 Technician

TeamLogic IT, Inc.; Scranton (Lackawanna County); On-site; USD 44,083 - 57,859; Full time

Job summary

A leading IT services provider in Lackawanna County is seeking an experienced MSP Level 3 Technician to provide advanced technical support for IT systems and lead IT projects. The ideal candidate will have a minimum of 5 years of experience in IT support, proficiency in various technologies, and strong analytical and communication skills. This full-time position offers a dynamic work environment focused on delivering high-quality support to SMB clients. Compensation ranges from $32.00 to $42.00 per hour, depending on experience.

Qualifications

• Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role.
• Experience with monitoring tools.
• Strong knowledge of networking protocols and cybersecurity best practices.

Responsibilities

• Provide advanced technical support for IT systems.
• Design and manage network solutions for optimal performance.
• Perform regular maintenance and upgrades on client systems.
• Create and maintain detailed documentation for all client environments.
• Provide on-call support for critical issues.

Skills

Technical Support

Network Management

System Administration

Client Interaction

Project Management

Problem-Solving

Communication

Adaptability

Education

Bachelor's degree in IT or related field

CompTIA Network+

CompTIA Security+

Microsoft Azure Administrator

CCNA

Tools

VMware

Hyper-V

Azure

AWS

NinjaRMM

Kaseya365

Autotask PSA

Job description

MSP Level 3 Technician Northeastern Pennsylvania - NEPA

Full Time • Northeastern Pennsylvania - NEPA

Responsibilities

• Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
• Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
• System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards.
• Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.
• Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.
• Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.
• Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality.
• Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
• Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.

Knowledge, Skills, & Qualifications

• Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.
• Technical Expertise: Proficiency in Apple, Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).
• Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools.
• RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM, Kaseya365, and ticketing systems such as Autotask PSA, or others.
• Documentation & Process Management: Proficiency in documentation tools like IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.
• Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.
• Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
• Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.

Work Environment

This role requires the ability to work independently, both onsite and remotely, based on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

• Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
• Collaborative and supportive team culture.

Company Overview

We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Compensation: $32.00 - $42.00 per hour

Additional Notes

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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