MSC Seller

MSC Industrial Direct Co., Inc.; Baltimore (MD); Hybrid; USD 55,000 - 85,000; Full time

Job summary

The MSC Seller role at MSC Industrial Direct Co., Inc. focuses on building relationships, supporting accounts, and developing foundational selling skills while shadowing experienced sellers.

It starts without a defined territory and transitions to full ownership as territories are assigned. On onboarding, responsibilities include learning product knowledge, selling basics, and delivering high-quality customer support with a goal of cross-sell and upsell opportunities across the sales

Qualifications

• Requires high school diploma or GED; associate degree preferred.
• 2–3 years of outside sales experience preferred.
• Must be willing to relocate to an assigned territory.
• Industry experience (fasteners, chemicals, industrial supplies, etc.) preferred.
• Strong ability to read technical materials and solve problems.
• Excellent communication, presentation, and relationship-building skills.
• Proficient with MS Word, Excel, PowerPoint; comfortable with order systems and scanners.
• Valid driver's license and reliable transportation required.

Responsibilities

• Build relationships with customers at functional and executive levels to ensure retention and growth.
• Develop and execute account penetration strategies to expand revenue and retention.
• Serve as trusted advisor delivering value-driven solutions.
• Lead implementation of company programs within accounts.
• Process orders, verify shipments, stock inventory, and manage returns.
• Use CRM to track activity, analyze trends, and forecast sales.
• Collaborate with internal teams to deliver operational excellence and service.
• Support setup of vending and VMI services in accounts.
• Design pricing strategies for non-contract customers.
• Monitor market trends and provide forward-looking solutions.
• Prepare accurate sales reports aligned with management expectations.
• Route customer orders using ordering technology.
• Contribute to collaboration and accountability reflecting MSC values.
• Participate in cross-functional projects and initiatives.
• Support MSC culture and adapt to territory assignments as needed.

Skills

Communication skills

Relationship-building

Time management

Math skills

Driver's license

Education

High school diploma or GED

Associate or 2–4 year college degree preferred

Tools

MS Word

Excel

PowerPoint

Email

Handheld scanning devices

PC-based order systems

Job description

The MSC Seller is responsible for supporting sales growth through relationship-building, account development, and hands‑on learning across the sales organization. Upon onboarding, this role does not carry an assigned sales territory or portfolio. Instead, the MSC Seller shadows experienced sellers, supports accounts that are not assigned to an active sales deck, and develops foundational selling, account management, and product knowledge. Through collaboration and guided execution, the MSC Seller contributes to cross‑sell and upsell activities, assists with new account acquisition, and helps deepen product penetration—while delivering on‑site service and high‑quality customer support as needed. Once a defined sales territory and portfolio are assigned, the individual will transition into a fully aligned MSC Seller role with full ownership of account management responsibilities, including revenue growth, customer retention, and sustainable portfolio performance.

DUTIES AND RESPONSIBILITIES

• Build and strengthen relationships with customers at both functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets.
• Serve as a trusted advisor by delivering tailored, value‑driven solutions that address customer priorities.
• Lead the implementation of major company programs and initiatives within assigned accounts.
• Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy and smooth daily operations.
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting.
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow‑up.
• Drive the setup and optimization of vending and VMI services at new or existing account locations.
• Collaborate with sales management to design competitive pricing strategies for non‑contract customers.
• Monitor market trends, competitors, and emerging technologies to provide customers with forward‑looking solutions.
• Prepare and submit timely, accurate sales reports that ensure alignment with management expectations.
• Secures and submits customer orders for processing utilizing ordering technology.
• Contribute to a culture of collaboration, innovation, and accountability that reflects company values.
• Participate in cross‑functional projects and initiatives to support broader organizational goals.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

QUALIFICATIONS

What You Need:

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• *This role requires flexibility to relocate to an assigned sales territory, which may be located outside of the candidate's current state of residence, based on business needs and territory availability.
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred.
• Strong technical aptitude with ability to read and analyze technical materials.
• Demonstrated ability to resolve problems, develop action plans, and drive results.
• Excellent communication, presentation, listening, and relationship‑building skills.
• Proficient in MS Word, Excel, PowerPoint, and email; able to adapt to PC‑based order systems and handheld scanning devices.
• Strong organizational, time management, and basic math skills.
• High degree of integrity and ability to build long‑term customer relationships.
• Reliable transportation, valid driver's license, and insurance as required by state law.
• Ability to work from a home office with personal computer and internet access.

Bonus Points If You Have:

• Industrial or manufacturing segment experience preferred

Other Requirements:

• A valid driver's license may be required.
• This role begins without an immediately assigned sales territory and requires a high degree of flexibility. As territories become available, assignments will be made based on business needs and are not guaranteed within a preferred city or state. Candidates must be willing to relocate, if necessary, to effectively support their assigned territory.
• Capable of driving up to several hours per day to customer location(s) within an assigned territory or region is required
• Job requires visitation of customer sites, which have varying environments/conditions, layouts, and accessibility.
• Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods).
• Willingness to comply with customer safety and PPE protocols.
• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”)

*INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

*By applying for this role, candidates acknowledge and agree that relocation may be required. Final territory assignment is at the company's discretion and subject to business needs. The company complies with all applicable employment laws and does not make decisions based on protected characteristics.