MSC Core Network Engineer III (Req #1309)

ePlus inc.; United States; Vor Ort; USD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

401(k) eligibility

Employee stock purchase program

Paid time off benefits

Zusammenfassung

ePlus inc. is looking for a highly skilled Network Engineer to join its Managed Services team. This role involves providing expert-level network and systems support to clients with a focus on delivering exceptional customer service.

The ideal candidate will have an active Cisco CCNP Service Provider certification, over 5 years of experience in service provider networks, and solid expertise with Juniper platforms. You will work independently and as part of a team, prioritizing customer needs in a dynamic environment.

Qualifikationen

• Active Cisco CCNP Service Provider certification is required.
• 5+ years of experience in a service provider network role, with strong knowledge of optics.
• Solid expertise with Juniper platforms in service provider environments.

Aufgaben

• Deliver high-quality network and systems support within a Managed Services Center.
• Provide full-lifecycle systems support for clients.
• Own issues end-to-end until successful resolution is achieved.

Kenntnisse

Cisco CCNP Service Provider certification

5+ years of service provider network experience

Expertise with Juniper platforms

Hands-on proficiency with NCS platforms

Strong troubleshooting skills

Knowledge of VRF technology

Understanding of routing protocols (IS‑IS, BGP, OSPF, MPLS)

Familiarity with SD‑WAN and cloud networking

Experience with Cisco ASR routers

Proficiency in Microsoft 365 tools

Tools

ServiceNow

Jobbeschreibung

Overview

Shift: Monday–Friday: 6AM EST – 3PM EST

We are seeking a highly skilled Network Engineer to join our Managed Services team. In this role, you will provide expert‑level network and systems support for our clients in a fast‑paced, client‑facing environment. The ideal candidate is a proactive problem‑solver with deep service provider experience, strong troubleshooting skills, and a passion for delivering exceptional customer service.

Your Impact & Essential Functions

• Deliver high‑quality network and systems support within a Managed Services Center.
• Provide full‑lifecycle systems support for clients, including design, implementation, troubleshooting, diagnosis, and resolution of complex issues.
• Own issues end‑to‑end until successful resolution is achieved.
• Maintain advanced, up‑to‑date technical expertise in networking technologies.
• Communicate clearly and professionally with clients and internal stakeholders.
• Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system.
• Demonstrate strong attention to detail and ownership in all tasks.
• Collaborate effectively in a team environment while also working independently with minimal supervision.
• Participate in on‑call rotation.
• Lead and manage assigned technical projects.
• Multi‑task effectively while prioritizing workload in a dynamic setting.
• Maintain a customer‑focused, results‑driven attitude at all times.
• Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team.
• Perform other duties as assigned.

Qualifications

• Active Cisco CCNP Service Provider certification required.
• 5+ years of experience in a service provider network role, with strong knowledge of optics.
• Solid expertise with Juniper platforms in service provider environments.
• Hands‑on proficiency with NCS (Cisco, Juniper, and similar) platforms.
• Proven track record of successfully troubleshooting complex network issues.
• Strong working knowledge of VRF technology.
• In‑depth understanding of routing protocols: IS‑IS, BGP, OSPF, and MPLS.
• Familiarity with SD‑WAN, cloud networking, and network security concepts.
• Experience working with Cisco ASR routers.
• Background using IT service management tools (ServiceNow preferred).
• Proficient in Microsoft 365 tools (Outlook, Word, Excel).

Position Specifics

The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job‑related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employees will be in an “at‑will” position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Equal Employment Opportunity

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.