MRO Customer Service Manager

inMy Jet; Boise, Northern (ID, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid vacation

Job summary

Western Aircraft in Boise, ID is seeking a MRO Customer Service Manager to lead customer accounts from pre-arrival to post-delivery, ensuring retention and loyalty through service aligned with 14 CFR Part 145 standards. This role requires coordinating with service, planning, parts, sales and other teams to manage projects and documentation.

You will validate deposits, process payments, oversee invoicing, ensure credit limits, and support warranty processing while maintaining compliance and

Qualifications

• Leadership experience in general aviation or MRO settings.
• Strong customer service orientation with liaison duties.
• Familiarity with aircraft completion, production, and maintenance data.

Responsibilities

• Coordinate with service managers, planning, parts, sales and other leaders to ensure timely project execution.
• Serve as customer liaison, providing timely updates and documenting approvals.
• Validate deposits, manage progress payments, and process final invoicing.

Skills

Leadership

Customer service

Aviation knowledge

Documentation

Education

Bachelor’s degree or equivalent

Job description

# MRO Customer Service ManagerWestern AircraftBoise, ID10 days agoJob descriptionJob SummaryThe MRO Customer Service Manager is focused on managing customers and their accounts from pre-arrival to post-delivery. This individual will be responsible to ensure customer retention and loyalty through customer-centric service as it relates to completion of work within compliance of 14 CFR Part 145 standardsDuties & Responsibilities• Works interdepartmentally with service managers, planning, parts, sales and other department leaders to ensure timely coordination of all aspects of assigned projects• Acts as customer liaison providing timely information regarding assigned projects Ensures proper documentation of customer approvals• Validates initial deposit has been received, collects progress payments, and processes final invoice• Provides customer entertainment as required• Ensures customer accounts are within established credit limits prior to the departure of the aircraft• Provides feedback to department leaders regarding process improvement• Works flexible hours to accommodate arrivals and departures of assigned projects and their customers• Ensures accuracy of all assigned work orders and closes them in a timely manner• Works with warranty coordinator to expedite warranty claim processing and invoicingQualifications & Job Requirements• Minimum five (5) years’ experience in general aviation• Minimum three (3) years’ leadership experience in general aviation• Prefer Bachelor’s Degree in Aviation, Business Management, Finance, or equivalent work experience• A&P certifications preferred• Thorough knowledge of aircraft completion, production, and manufacturing operations• Familiarity with the industry vendors, regulations, and current procedures for completing aircraft modifications on a timely and competitive basis• Must be able to read, understand and utilize OEM and vendor maintenance data• Customer Service experience is preferredEducation & Certifications• Prefer Bachelor’s Degree in Aviation, Business Management, Finance, or equivalent work experience• A&P certifications preferredOther Prerequisites• Pass pre-employment drug screen and background check• Ability to obtain Airport Issued security badge• Valid Driver’s licenseWork Environment & Physical Requirements• Work is performed in an aircraft hangar environment with moderate noise level, inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes. Working around equipment with moving parts, ability to lift and carry 50 pounds, frequent standing sitting, walking balancing and stoopingAvailable Benefits• Medical, dental, vision• Short term & Long term Disability - paid 100% by Company• Life & Accidental Death and Dismemberment - paid 100% by Company• Paid vacation, holidays, sick leave, jury duty, bereavement• Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)• 401K & Roth 401k with employer match• Flexible Spending programsWestern Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the presence of prohibited drugs are ineligible for employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing.Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.