MRO Administrator

Austincc; Jacksonville (FL); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

FREE Employee Health Insurance

6% full matching 401k Plan

Generous PTO Plan

Vision Insurance

Employee Stock Purchase Plan

Paid Holidays

Floating Holidays

Legal Plan Options

Life and Accidental Death Insurance

Long Term Disability

Short Term Disability

Zusammenfassung

Team JAS, Inc. in Jacksonville, FL is seeking an MRO Administrator to support order management, quotes, and vendor coordination within a fast-paced aviation repair environment.

You will monitor repair orders, source parts, maintain records in Quantum Control, and provide professional customer service to internal and external stakeholders. Strong organization and communication are essential for success.

Qualifikationen

• High school diploma or equivalent.
• 2+ years of experience in order management, customer service, or administrative support in aviation/repair services.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities.
• Excellent written and verbal communication, including professional email.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and data accuracy in records.
• Ability to work collaboratively with customers, vendors, and internal departments.
• Basic problem-solving and adherence to established processes.

Aufgaben

• Place orders for parts and repairs and source components; follow up on status to meet turnaround times.
• Provide accurate quotes for internal and external repairs; follow up with customers on quotes.
• Coordinate with third-party vendors; conduct vendor quality audits.
• Monitor overdue repair orders and track progress; update notes.
• Source and manage parts to ensure repair timelines.
• Manage rotables for repair and track documentation.
• Update order status in Quantum Control in real time.
• Prepare reports, maintain files, and assist Maintenance Manager with daily operations.
• Provide prompt and professional customer service; address questions on timelines and costs.
• Assist clerks with pulling parts after customer approvals.

Kenntnisse

Order management

Customer service

Administrative support

Written and verbal communication

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

Quantum Control

Jobbeschreibung

You are viewing a preview of this job. Log in or register to view more details about this job.

Team JAS is seeking a Maintenance, Repair & Overhaul (MRO) Administrator who thrives in a fast-moving environment and isn’t afraid to bring structure where it’s needed most. This is a great opportunity for someone who enjoys rolling up their sleeves, solving challenges, and making an impact.

About Team JAS, Inc:

Since 1986, Team JAS has been a trusted partner in the aviation industry, specializing in comprehensive support for the Twin Otter aircraft. From repair and overhaul services to FAA-PMA-approved manufacturing, we provide end-to-end solutions that keep aircraft flying safely and reliably around the world.

Headquartered in Jacksonville, Florida, our 36,000-square-foot facility includes an extensive inventory, shipping and logistics operations, and a certified FAA (YJAR8401) and EASA (EASA.145.6700) repair station. As a Viking Air Factory Endorsed Component Center, we are proud to serve as a premier resource for operators worldwide.

Team JAS is more than a service provider – we are a team of problem-solvers, innovators, and collaborators dedicated to excellence, integrity, and customer success. As part of Exchange Income Corporation, we combine the stability and resources of a larger organization with the agility and close-knit culture of a smaller team. Every employee plays a key role in driving improvements, expanding capabilities, and shaping the future of aviation support.

Primary Responsibilities

• Order Management & Follow-Up: Place orders for parts and repairs, and ensure that all necessary components are sourced in a timely manner. Follow up on the status of orders to guarantee that required turnaround times are met. Communicate with the purchasing team via email when parts are needed.
• Customer Quotes & Communication: Provide accurate quotes for both internal and external repairs, and follow up with customers to confirm receipt and understanding of the quotes. Maintain clear communication with customers under the direct supervision of the Maintenance Manager, ensuring satisfaction and addressing any inquiries.
• Vendor Coordination & Quality Control: Place repair orders with third-party vendors, ensuring that service providers are approved before any orders are issued. Manage and maintain virtual vendor quality audits and surveys to evaluate vendor performance.
• Repair Order Monitoring: Regularly monitor overdue repair orders, tracking each order’s progress to prevent delays. Update notes on work orders and ensure tollgates are monitored throughout the repair cycle.
• Parts Sourcing & Management: Source parts as needed, ensuring availability for repair work. Ensure that parts are ordered accurately and on time to prevent disruptions to repair timelines.
• Rotable Equipment Management: Send out rotables for repair, such as stators, armatures, terminal blocks, and main landing gears (MLGs) for axle and heat treatments, ensuring proper tracking and documentation throughout the process.
• System Updates & Record Maintenance: Update the order status in the company’s computer system (Quantum Control), maintaining accurate records of all orders, repairs, and parts in real time. Ensure that all information is easily accessible for team members and management.
• Administrative Support: Perform various administrative tasks, including preparing reports, maintaining files, and assisting the Maintenance Manager with daily operations. This may include tracking inventory levels and coordinating with other departments as necessary.
• Customer Service & Problem-Solving: Provide prompt and effective solutions to customer questions and requests, ensuring that all issues are resolved efficiently and professionally. Address customer concerns about repair timelines, costs, and the quality of service provided.
• Assist in Pulling Parts for Repairs: Assist clerks with retrieving piece parts for repairs once customer approvals are received.

Required Qualifications

• High school diploma or equivalent.
• 2+ years of experience in order management, customer service, or administrative support in a technical, aviation, or repair services environment.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities.
• Excellent written and verbal communication skills, including experience corresponding professionally via email.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to work collaboratively within a team and interact professionally with customers, vendors, and internal departments.
• Basic problem-solving skills and the ability to follow established processes and procedures.

Preferred Qualifications

• Experience working in the aviation, aerospace, or MRO (Maintenance, Repair, and Overhaul) industry.
• Familiarity with Quantum Control (or similar ERP/MRO management software).
• Knowledge of parts sourcing, vendor coordination, and repair order processing.
• Experience preparing customer quotes and managing customer communications in a technical services environment.
• Understanding of rotables, repair cycles, and repair management processes.
• Prior experience supporting quality control or vendor performance evaluation processes.
• Ability to interpret technical terminology related to parts and repairs.

Who You Are

The ideal candidate for this position is a highly organized, detail-oriented professional with a background in order management, customer service, or administrative support, preferably within the aviation, MRO, or technical services industry. They are technically capable, with experience in repair order processing, vendor coordination, parts sourcing, and ideally, familiarity with Quantum Control or similar ERP/MRO software. This candidate is proactive, dependable, and thrives in a fast-paced environment where multitasking is essential. They possess strong written and verbal communication skills, approach problem-solving with a calm, solution-focused attitude, and work well both independently and as part of a team. Exceptional attention to detail, accuracy in record-keeping, and a professional, customer-focused mindset are key, along with the ability to manage multiple priorities while maintaining high standards of service and efficiency. Experience interpreting technical terminology, supporting vendor performance evaluations, and understanding aviation parts and repair processes would further distinguish this candidate.

Our Culture

We believe our most valuable resource is our people! At Team JAS, we’re more than just a company; we’re a community where employees feel valued, supported, and inspired to do their best work. We strive to create a dynamic and stimulating environment where employees are motivated to give their best effort while enjoying the benefits of a balanced and fulfilling work experience.

Benefits

Team JAS offers an exceptional benefits package designed to support the well-being and success of our employees. From FREE employee health insurance coverage to a generous PTO package, we prioritize providing our employees with wellness, balance, and overall experience. Our comprehensive benefits package includes opportunities for professional growth and development, demonstrating our commitment to fostering a healthy, happy, and engaged workforce.

• *** FREE *** Employee Health Insurance
• 6% full matching 401k Plan
• Generous PTO Plan
• Vision Insurance
• Employee Stock Purchase Plan
• Paid Holidays
• Floating Holidays
• Legal Plan Options
• Life and Accidental Death Insurance
• Long Term Disability
• Short Term Disability

We welcome you to think about Team JAS, Inc. for the next step in your career!Let’s achieve great things together!

Team JAS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.